Hybrid Tier-2 Healthcare Platform Implementation Engineer

Ascendco Health; Kansas City (MO); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Ascendco Health is seeking an Associate Implementation Engineer to join a cross-functional team focused on deploying, configuring, connecting, and supporting our Ascendco platform in fast-moving healthcare environments.

You will partner with Support for Tier 2 issues, collaborating with Software Engineering to develop deep platform expertise and help resolve complex problems with minimal engineering involvement. The role includes expansion implementations and onsite work as needed.

Responsibilities

• Partner with our Support team to investigate and resolve Tier 2 and other complex technical support requests.
• Troubleshoot technical issues by understanding how the platform’s components work together and using available tools to identify what is happening and determine next steps.
• Work closely with Software Engineering to develop deep platform expertise, resolve complex issues, and help protect engineering capacity by solving problems at the appropriate support level.
• Communicate technical findings, resolution steps, dependencies, and risks clearly to Support, Client Success, client IT teams, and other stakeholders.
• Identify recurring problems and opportunities to improve software configuration, documentation, tooling, and internal support processes.
• Build and maintain troubleshooting guides, technical documentation, and educational resources that help clients and internal teams resolve issues more effectively.
• Support expansion implementations as existing clients add new modules, capabilities, sites, and workflows.
• Partner with Client Success Managers and Implementation Specialists to execute the technical and IT workstreams of expansion projects, providing clear updates on progress, dependencies, risks, and technical requirements.
• Work directly with client IT teams to communicate infrastructure, networking, security, deployment, printer, and configuration requirements and guide them through required technical tasks.
• Configure and support the Ascendco platform as clients expand their use of our software.
• Shadow experienced Implementation and Interface Engineers on increasingly complex technical implementations and integration projects, building toward independent ownership of technical implementation work.
• Support new client implementations as your platform knowledge and implementation experience grow.
• Participate in QA and testing as new functionality is developed, deployed, and operationalized.
• Serve as part of the feedback loop between Support, Software Engineering, Client Success, Implementation, internal subject matter experts, and our clients as the platform continues to evolve.
• Spend approximately 25% of your time traveling to client facilities to support expansion go-lives, technical implementations, and other onsite technical needs.

Job description

Ascendco Health is seeking an Associate Implementation Engineer to join a cross-functional team focused on deploying, configuring, connecting, and supporting our Ascendco platform in fast-moving healthcare environments.

You will partner with Support for Tier 2 issues, collaborating with Software Engineering to develop deep platform expertise and help resolve complex problems with minimal engineering involvement. The role includes expansion implementations and onsite work as needed.