Hybrid Teller & Relationship Advisor

Community Financial System, Inc.; City of Schenectady (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Relationship Banking Representative to serve as a frontline ambassador of the bank, delivering a consistent, customer‑centric, end-to-end experience.

This hybrid role blends teller duties with desk responsibilities to support daily branch operations. You will listen to customers, educate them on digital tools, open and manage accounts, process transactions, and collaborate with partners to resolve issues and grow relationships while upholding

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience during every interaction.
• Engage customers proactively and guide their in-branch journey.
• Build trust by actively listening, asking thoughtful questions, and understanding customers' financial needs and goals.
• Process everyday banking transactions and routine inquiries accurately with a customer-first mindset.
• Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features, benefits, and tools.
• Assist customers with balance discrepancies, debit card fraud, and other service needs.
• Advocate for customers by coordinating with internal partners and operational teams to ensure timely resolutions.
• Educate and guide customers on digital banking tools, self-service options, and best practices to enhance convenience and engagement.
• Manage customer flow and wait times by scheduling, coordinating, or facilitating appointments with appropriate team members.
• Identify customer needs through conversation and observation, recommending appropriate banking solutions without pressure-based selling.
• Generate and manage customer follow-ups, outreach calls, and appointment setting to strengthen relationships.
• Participate in branch prospecting efforts, campaigns, and community engagement activities.
• Collaborate with branch partners to refer customers to specialists for more complex financial needs.
• Contribute to branch goals by consistently modeling needs-based conversations and relationship-building behaviors.
• Act as a brand ambassador by modeling quality service in every customer interaction and collaborating with team members to support branch operations.
• Contribute to a positive, inclusive, and respectful work environment.
• Take ownership of personal performance, development, and continuous improvement.
• Adapt positively to changing needs.

Job description

Community Financial System, Inc. (CFSI) is seeking a Relationship Banking Representative to serve as a frontline ambassador of the bank, delivering a consistent, customer‑centric, end-to-end experience.

This hybrid role blends teller duties with desk responsibilities to support daily branch operations. You will listen to customers, educate them on digital tools, open and manage accounts, process transactions, and collaborate with partners to resolve issues and grow relationships while upholding