Hybrid Technology & Operations Administrator (Nonprofit)

United Way Austin; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Option

Employer 403(b) Matching

Employer-Sponsored Health Insurance (a

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Generous Paid Time Off (PTO)

Paid Parental Leave

FMLA

Employee Assistance Program (EAP)

Job summary

United Way for Greater Austin is seeking a Technology & Operations Administrator to support the day-to-day technology, security, facilities, and operations. You will serve as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

The ideal candidate is service-oriented, highly organized, technically proficient, and able to collaborate with employees, vendors, consultants, and leadership to maintain a productive

Qualifications

• Experience in information technology, systems administration, technical support, or a related field.
• Experience supporting business applications, Microsoft 365, and enterprise software platforms.
• Strong troubleshooting, organizational, and problem-solving skills.
• Knowledge of endpoint management, security practices, access management, and compliance requirements.
• Experience coordinating vendors, projects, deployments, or operational initiatives.
• Ability to communicate technical information clearly and effectively.

Responsibilities

• Provide technical support for organizational systems, applications, devices, and services.
• Administer Microsoft 365, Salesforce, and other business-critical platforms.
• Troubleshoot user, application, access, hardware, software, and connectivity issues.
• Manage user accounts, licenses, permissions, onboarding, and offboarding activities.
• Coordinate system upgrades, testing, implementations, and vendor-supported solutions.
• Maintain technical documentation, knowledge resources, and support procedures.

Skills

IT experience

Troubleshooting

Communication skills

Multi-tasking

Independent and collaborative

Service-oriented

Tools

Salesforce

Microsoft 365

Entra ID

Intune

Defender

SharePoint

Teams

Exchange Online

Job description

United Way for Greater Austin is seeking a Technology & Operations Administrator to support the day-to-day technology, security, facilities, and operations. You will serve as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

The ideal candidate is service-oriented, highly organized, technically proficient, and able to collaborate with employees, vendors, consultants, and leadership to maintain a productive