Hybrid Technical Support Specialist II – Healthcare Devices

Baxter International; Skaneateles Falls (NY); Hybrid; USD 53,000 - 73,000; Full time

Benefits offered by this job

Health benefits from day one

401(k) with company match

Educational assistance

Paid time off 20–35 days

Job summary

Baxter International is hiring a Technical Support Specialist in Skaneateles, NY, to deliver remote troubleshooting and guidance across hardware, software, and connected devices. You will contribute to continuous improvement and ensure high-quality support experiences.

You'll join a collaborative team that emphasizes knowledge sharing, learning, and growth, with a hybrid model requiring regular onsite presence to support training and engagement.

Qualifications

• 1+ year in remote technical troubleshooting or 2–3 years in technical/customer support.

Responsibilities

• Provide remote troubleshooting support for hardware, software, and network-related issues.
• Document all cases with issue identification, troubleshooting steps, and resolution outcomes.
• Execute customer requests such as part replacements and case creation through systems.
• Support escalation by engaging internal teams (e.g., R&D, engineering) when required.
• Deliver technical guidance on use of supported hardware, software, and connected devices.
• Track and update cases to meet KPIs and service levels.
• Identify and document recurring issues to support product and process improvements.
• Utilize standard tools, systems, and knowledge management resources to resolve issues.

Skills

Remote troubleshooting

Customer support

Microsoft OS

Active Directory

Server environments

Hardware troubleshooting

Peripheral devices

Documentation practices

Education

High school diploma or GED

Associate degree or equivalent certifications

Technical certifications (CompTIA, Microsoft, networking)

Tools

SAP or similar systems

Knowledge management tools

Job description

Baxter International is hiring a Technical Support Specialist in Skaneateles, NY, to deliver remote troubleshooting and guidance across hardware, software, and connected devices. You will contribute to continuous improvement and ensure high-quality support experiences.

You'll join a collaborative team that emphasizes knowledge sharing, learning, and growth, with a hybrid model requiring regular onsite presence to support training and engagement.