Hybrid Technical Support Specialist II

Baxter International

Skaneateles Falls (NY)

Híbrido

USD 53.000 - 73.000

Tempo integral

Há 4 dias

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Benefícios oferecidos por esta vaga

Medical and dental coverage

401(k) plan with company matching

Employee stock purchase plan (ESPP)

Paid time off 20–35 days

Resumo da vaga

Baxter International in Skaneateles Falls, NY is seeking a Technical Support Specialist to troubleshoot hardware, software, and network issues remotely and on-site. You will document cases, assist with part replacements, and escalate to R&D/engineering as needed to maintain high-quality support aligned with KPIs.

Join a collaborative team focused on knowledge sharing and continuous improvement as Baxter redefines healthcare delivery.

Qualificações

High school diploma or GED required or equivalent.
1+ year in remote technical troubleshooting or 2–3 years in technical/customer support.
Experience troubleshooting Microsoft OS, Active Directory, and server environments.
Experience diagnosing hardware, software, networking, and security issues.
Experience installing and troubleshooting computer hardware and peripheral devices (printers, scanners, Bluetooth devices).
Ability to follow regulated processes and maintain compliant documentation standards.
Associate degree in Information Systems or related field and/or relevant technical certifications preferred.
Experience supporting medical devices or healthcare environments, including web-based/client-server applications, SAP or similar systems, and knowledge management tools preferred.

Responsabilidades

Provide remote troubleshooting support for hardware, software, and network-related issues.
Document all cases in detail, including issue identification, troubleshooting steps, and resolution outcomes.
Execute customer requests such as part replacements and case creation through systems and alternate workflows.
Support escalation processes by engaging appropriate internal teams (e.g., R&D, engineering) when required.
Deliver technical guidance on use of supported hardware, software, and connected devices.
Track and update cases to ensure timely resolution aligned with defined KPIs and service levels.
Identify and document recurring issues to support product and process improvements.
Utilize standard tools, systems, and knowledge management resources to resolve technical issues.