Hybrid Technical Support Specialist - Frontline Help Growth

Orion; Lehi (UT); Hybrid; USD 28,474 - 40,735; Full time

Benefits offered by this job

Health, dental, vision, and disability coverage on day one

401(k) plan with employer match

Paid parental leave

Pet benefits including pet insurance

Student loan repayment program

Job summary

Orion is looking for a Technical Support Representative in Lehi, Utah, to provide frontline support across phone, chat, and case channels. This role entails resolving client inquiries, guiding them through workflows, and maintaining accurate documentation.

The ideal candidate should possess strong communication skills and be able to manage multiple tasks efficiently. Benefits include health coverage, 401(k) matching, and paid parental leave.

Qualifications

• Strong verbal and written communication skills in client interactions.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Ability to navigate and explain technology.

Responsibilities

• Serve as a frontline point of contact for client inquiries across phone, chat, and case channels.
• Provide clear training and guidance to help clients navigate workflows.
• Troubleshoot entry-level workflows and platform navigation issues.

Skills

Verbal communication

Written communication

Problem-solving

Organizational skills

Time management

Technology explanation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Orion is looking for a Technical Support Representative in Lehi, Utah, to provide frontline support across phone, chat, and case channels. This role entails resolving client inquiries, guiding them through workflows, and maintaining accurate documentation.

The ideal candidate should possess strong communication skills and be able to manage multiple tasks efficiently. Benefits include health coverage, 401(k) matching, and paid parental leave.