Hybrid SaaS Technical Support Specialist

Pattern; Lehi (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

Onsite Fitness Center

Health, Vision, and Dental Insurance

401(k) match

Job summary

Pattern in Lehi, Utah is hiring a Customer Support Specialist responsible for providing high-quality technical support across various e-commerce platforms. You will lead technical triage, resolve complex issues, and enhance user experience.

This full-time position includes unlimited PTO, health benefits, and a supportive work culture. Ideal candidates will have a Bachelor's degree and strong SaaS support experience.

Qualifications

• 1+ years in SaaS Customer Support or Technical Support.
• Experience handling escalations and complex technical issues.
• Strong troubleshooting skills across SaaS platforms, integrations, and APIs.

Responsibilities

• Own technical support end‑to‑end, including escalations and high‑impact issues.
• Lead triage efforts, ensuring issues are prioritized.
• Build and optimize scalable support workflows to improve efficiency.

Skills

Troubleshooting skills

SaaS Customer Support

Communication

Problem-solving

Education

Bachelor's degree

Tools

Zendesk

ClickUp

Asana

Github

Job description

Pattern in Lehi, Utah is hiring a Customer Support Specialist responsible for providing high-quality technical support across various e-commerce platforms. You will lead technical triage, resolve complex issues, and enhance user experience.

This full-time position includes unlimited PTO, health benefits, and a supportive work culture. Ideal candidates will have a Bachelor's degree and strong SaaS support experience.