Hybrid Technical Support & Onboarding Specialist
Golden Gate Regional Center (GGRC)
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Descripción de la vacante
Golden Gate Regional Center is seeking a Technical Support Assistant to manage onboarding/offboarding, provide frontline IT support, and coordinate with HR and Operations. The role includes device deployment, access changes, and timely resolution of issues across multiple GGRC offices in the Bay Area.
Hybrid work from SF office with local travel may be required. Ideal candidates have 2+ years in help desk, experience with cloud apps like Microsoft 365, Zoom, and DocuSign, and strong customer
Formación
- Associate degree in a computer related field or 2+ years in help desk.
- Experience administering cloud apps (Microsoft 365, Zoom, DocuSign).
- Enterprise-level administration of applications and hardware.
Responsabilidades
- Onboard and offboard staff including account creation and device setup.
- Provide first-level help desk support and document resolutions.
- Configure and deploy agency devices and manage account access issues.
- Maintain equipment inventory and process IT purchase orders.
- Create/update Agency Standards documentation and procedures.
Conocimientos
Educación
Herramientas
Descripción del empleo
Golden Gate Regional Center is seeking a Technical Support Assistant to manage onboarding/offboarding, provide frontline IT support, and coordinate with HR and Operations. The role includes device deployment, access changes, and timely resolution of issues across multiple GGRC offices in the Bay Area.
Hybrid work from SF office with local travel may be required. Ideal candidates have 2+ years in help desk, experience with cloud apps like Microsoft 365, Zoom, and DocuSign, and strong customer
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