Hybrid Technical Support & Networking Solutions Specialist

Teltonika; Dallas (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work

Office Irving TX

Health insurance

401k

Paid vacation

Birthday day off

Growth opportunities

International team

Job summary

Teltonika Networks in Irving, Texas, is seeking a Customer Service Specialist to join our technical support team. You will assist business customers using Teltonika Networks products, provide first-line technical help, and resolve product questions through clear, professional communication.

The role covers multi-channel support, real-time calls and written tickets, troubleshooting, configuration, and basic network issues.

Qualifications

• Fluent English and Spanish are required.
• Experience in customer service or technical support preferred.
• Basic networking knowledge and willingness to learn industrial networking equipment.

Responsibilities

• Provide technical support to business customers via multiple channels.
• Handle phone interactions and help desk tickets with timely responses.
• Assist with product questions, configuration, and basic network issues.
• Escalate complex cases to Networking and IoT Engineers with clear context.
• Maintain clear communication with customers and internal teams.

Skills

Fluent English

Fluent Spanish

Customer-focused

Communication

Job description

Teltonika Networks in Irving, Texas, is seeking a Customer Service Specialist to join our technical support team. You will assist business customers using Teltonika Networks products, provide first-line technical help, and resolve product questions through clear, professional communication.

The role covers multi-channel support, real-time calls and written tickets, troubleshooting, configuration, and basic network issues.