Hybrid Technical Support Engineer – SaaS and Ad Tech

LiveRamp; San Francisco (CA); Hybrid; USD 75,000 - 109,000; Full time

Job summary

LiveRamp is seeking a Technical Support Engineer to join our team in a role focused on solving technical challenges and delivering exceptional customer service. This individual contributor position offers flexible hours within a standard 9am–5pm window with some on-call or weekend availability.

You will work with clients including brands, advertisers, agencies, financial institutions, and data providers, handling technical guidance and troubleshooting to drive satisfaction and growth.

Qualifications

• 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
• Experience with advertising or marketing technology, or SaaS support.
• Familiarity with SQL querying is preferred.

Responsibilities

• Become a member of our Technical Support team and solve technical challenges while leveraging soft skills to delight clients.
• Manage a ticket queue to provide technical guidance and troubleshooting for client satisfaction and company growth.
• Collaborate with LiveRamp’s Global Customer Support team while assisting well-known brands, advertisers, agencies, financial institutions, and data providers.
• Contribute towards building a great company.

Skills

Advertising technology

Customer support

Communication

SQL querying

Problem solving

Learning mindset

Education

Bachelor’s degree or equivalent

Job description

LiveRamp is seeking a Technical Support Engineer to join our team in a role focused on solving technical challenges and delivering exceptional customer service. This individual contributor position offers flexible hours within a standard 9am–5pm window with some on-call or weekend availability.

You will work with clients including brands, advertisers, agencies, financial institutions, and data providers, handling technical guidance and troubleshooting to drive satisfaction and growth.