Technical Support Engineer

LiveRamp; San Francisco (CA); Hybrid; USD 75,000 - 109,000; Full time

Job summary

LiveRamp is seeking a Technical Support Engineer to join our team in a role focused on solving technical challenges and delivering exceptional customer service. This individual contributor position offers flexible hours within a standard 9am–5pm window with some on-call or weekend availability.

You will work with clients including brands, advertisers, agencies, financial institutions, and data providers, handling technical guidance and troubleshooting to drive satisfaction and growth.

Qualifications

• 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
• Experience with advertising or marketing technology, or SaaS support.
• Familiarity with SQL querying is preferred.

Responsibilities

• Become a member of our Technical Support team and solve technical challenges while leveraging soft skills to delight clients.
• Manage a ticket queue to provide technical guidance and troubleshooting for client satisfaction and company growth.
• Collaborate with LiveRamp’s Global Customer Support team while assisting well-known brands, advertisers, agencies, financial institutions, and data providers.
• Contribute towards building a great company.

Skills

Advertising technology

Customer support

Communication

SQL querying

Problem solving

Learning mindset

Education

Bachelor’s degree or equivalent

Job description

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. Please note: This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team.

You will:

• Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.

• Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.

• Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.

• Contribute towards building a great company.

Your team will:

The Technical Support Engineer team is responsible for resolving clients’ technical support tickets while delighting our clients with excellent customer service.

About you:

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.

• Comfortable talking to customers over video conferences.

• Bachelor’s degree or equivalent

• 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.

• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.

• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.

• Experience with advertising or marketing technology, or SaaS support.

• Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).

• Resourcefulness. We don't have all the answers, but you'll need to find them.

• Great communication skills with external customers and internal stakeholders.

• The ability to respond promptly and follow through on projects to completion.

• The ability to work and succeed in ambiguous situations with little direction.

• A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.

• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.

Preferred Skills:

Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed.

This is a hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock.

The approximate annual base compensation range is $75,000 to $109,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

To all recruitment agencies

LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.