Hybrid Technical Services Coordinator - Policy Systems

Safety National; Missouri; Hybrid; USD 46,000 - 60,000; Full time

Job summary

Safety National is seeking a Technical Services Coordinator in Saint Louis, MO. This hybrid role requires in-office work a minimum of 3 days per week at 1832 Schuetz Rd, Saint Louis, MO 63146, USA, with strong collaboration across Claims, Underwriting, and brokers.

You will support policy administration systems, assist with testing, document processes, and act as a liaison between business users and IT while delivering excellent customer service and continuous improvement.

Qualifications

• Experience with development and execution of test cases based upon system specifications and documentation.
• Strong written and oral communication skills with the ability to maintain a professional attitude.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines.
• Must be presently authorized to work in the U.S. without sponsorship now or in the future.
• Hybrid work schedule with a minimum of 3 days per week in the St. Louis Corporate Office.

Responsibilities

• Support policy administration systems and related software applications.
• Partner with business teams and IT to ensure applications meet business requirements.
• Assist with technical support activities and user acceptance testing (UAT).
• Document business processes and maintain knowledge-based resources.
• Serve as liaison between business users and IT and track system issues.
• Contribute to continuous improvement efforts and customer service delivery.

Skills

Test case development

Communication skills

Work authorization in US

Time management

Education

College education preferred

Tools

Microsoft Office Suite

Job description

Safety National is seeking a Technical Services Coordinator in Saint Louis, MO. This hybrid role requires in-office work a minimum of 3 days per week at 1832 Schuetz Rd, Saint Louis, MO 63146, USA, with strong collaboration across Claims, Underwriting, and brokers.

You will support policy administration systems, assist with testing, document processes, and act as a liaison between business users and IT while delivering excellent customer service and continuous improvement.