Hybrid Technical Services Coordinator - Insurance Tech

Safety National; St. Louis (MO); Hybrid; USD 46,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Tuition reimbursement

Health, dental, and vision insurance

401(k) with profit sharing

Job summary

Safety National in Saint Louis, MO, seeks a Technical Services Coordinator to support policy administration systems and related software. You will partner with business and IT teams to ensure applications meet business requirements and support operational excellence.

Responsibilities include technical support activities, UAT, documenting processes, and serving as a liaison between users and IT. Strong communication, attention to detail, prioritization, and customer service are essential.

Qualifications

• Experience with development and execution of test cases based upon system specifications and documentation.
• Strong written and oral communication skills with the ability to maintain a professional attitude.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Assist with technical support activities and participate in User Acceptance Testing (UAT).
• Document business processes and maintain knowledge-based resources.
• Serve as a liaison between business users and Information Technology, identifying, logging, tracking, and following up on system issues.
• Support continuous improvement efforts with strong attention to detail and customer service.

Skills

Test case development

Communication skills

Microsoft Office Suite

Time management

Work authorization in the US

Education

College education preferred

Tools

Microsoft Office Suite

Job description

Safety National in Saint Louis, MO, seeks a Technical Services Coordinator to support policy administration systems and related software. You will partner with business and IT teams to ensure applications meet business requirements and support operational excellence.

Responsibilities include technical support activities, UAT, documenting processes, and serving as a liaison between users and IT. Strong communication, attention to detail, prioritization, and customer service are essential.