Hybrid Technical Service Engineer II - Steel & Metallurgy

Metallus; Canton (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Metallus in Canton, OH is seeking a Technical Service Engineer II/Lead to drive product quality and customer service. You will analyze technical issues, coordinate with manufacturing, QA, supply chain and sales, and travel up to 25% to support customers.

The role requires a BS in materials science or related engineering field and 2 years in technical service or related areas; strong communication and documentation skills are essential.

Qualifications

• Requires a Bachelor's degree in material science or related engineering with 2 years of experience in technical service, quality, manufacturing, or product development.
• Demonstrates strong communication, documentation, and problem-solving skills.

Responsibilities

• Resolve technical issues and document complaints in the Global Quality Tracking System.
• Coordinate corrective actions with Manufacturing, QA, Supply Chain, and Sales.
• Communicate with mill-based contacts to improve adherence to specifications.
• Develop knowledge of technical requirements for products and processes with cross-functional teams.
• Participate in non-claim customer calls and relay developments with sales and applications.

Skills

Ferrous metallurgy

Steel making

Cross-functional comms

Customer interaction

MS Office

Multitasking

Meetings facilitation

Heat treatment know-how

Education

Bachelor's degree in material science or related engineering

Master's degree in material science or related engineering

Tools

Microsoft Office

Metallus systems & databases

Job description

Metallus in Canton, OH is seeking a Technical Service Engineer II/Lead to drive product quality and customer service. You will analyze technical issues, coordinate with manufacturing, QA, supply chain and sales, and travel up to 25% to support customers.

The role requires a BS in materials science or related engineering field and 2 years in technical service or related areas; strong communication and documentation skills are essential.