Remote Technical Services Engineer - Steel Solutions

Charter Steel; Cleveland (OH); On-site; USD 90,000 - 110,000; Full time

Job summary

Charter Manufacturing is seeking a Technical Services Engineer to align metallurgical specifications with Charter’s advanced steelmaking capabilities across diverse applications. You will interface with Engineering, Sales, and Operations to optimize process parameters and ensure metallurgical integrity through materials science.

Collaborate on new product development, leveraging thermomechanical processing, alloy design, and failure analysis.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 2+ years of customer-facing technical experience.
• Strong grasp of steel manufacturing processes and specifications.
• Excellent communication and interpersonal skills.
• Ability to interpret and evaluate customer technical requirements.
• Skilled in influencing and coaching across teams to drive results.
• Comfortable with up to 50% travel.

Responsibilities

• Manage customer claims and address field concerns.
• Interpret specifications to recommend Charter products.
• Assess feasibility of customer requirements and manage expectations.
• Recommend process improvements for both customer and internal manufacturing.
• Develop strong technical relationships to resolve issues collaboratively.
• Act as a technical resource for Inside and Outside Sales.
• Coordinate technical meetings between customers and internal teams.
• Communicate significant technical issues across all business levels.
• Leverage internal technical resources to meet customer needs.
• Lead or support New Product Development initiatives with customers.
• Influence and suggest enhancements to customer processes.
• Participate in industry and association events to promote Charter’s products.

Skills

Customer-facing experience

Steel manufacturing knowledge

Communication skills

Interpersonal skills

Influencing & coaching

Travel willingness

Education

Bachelor's in Engineering or related field

Master's degree (nice to have)

Job description

Charter Manufacturing is seeking a Technical Services Engineer to align metallurgical specifications with Charter’s advanced steelmaking capabilities across diverse applications. You will interface with Engineering, Sales, and Operations to optimize process parameters and ensure metallurgical integrity through materials science.

Collaborate on new product development, leveraging thermomechanical processing, alloy design, and failure analysis.