Technical Service Engineer II/Lead

Metallus Inc.; Canton (OH); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Metallus Incorporated in Canton, OH, seeks a Technical Service Engineer II/Lead to drive product quality and exceptional customer service. You will resolve technical issues, collaborate with customers, and coordinate cross-functional teams to ensure metallurgical excellence across products.

The role requires strong communication, a background in materials science or related engineering, and the ability to travel up to 25% on a hybrid schedule.

Qualifications

• Bachelor's degree in materials science or related engineering with 2 years of experience in technical service, quality, manufacturing, or product development.
• Preferred: Bachelor's with 7+ years in technical service, quality, manufacturing, or product development; OR Master’s with 5 years.
• Strong communication and cross-functional collaboration skills.
• Willingness to travel up to 25% to support customers and deployments.

Responsibilities

• Solves technical problems with timely resolution of material claims and complaints and ensures complete documentation into our Global Quality Tracking System.
• Works with Manufacturing, Met QA, Supply Chain, and Sales to coordinate corrective action responses to customer claims.
• Manages communication from front-end group to mill-based contacts to improve adherence to customer specifications.
• Develops knowledge of technical requirements for customer products and processes through interactions with manufacturing, supply chain, and sales/marketing.
• Participates in non-claim calls and communicates technical developments with sales and application engineering teams.

Skills

Ferrous metallurgy

Facilities knowledge

Communication skills

Customer interface

Computing skills

Multitasking

Meeting facilitation

Metallurgy: heat treat

Education

Bachelor's degree in materials science or related engineering

Master's degree in materials science or related engineering

Tools

Metallus systems

Job description

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Location: Canton, OH, Canton Corporate Offices (USA_CAN GN OFC), 44706

Company: Metallus

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.

This role is eligible for a hybrid work schedule.

Relocation will not be offered for this position.

Purpose

The Technical Service Engineer II/Lead leads efforts in two key focus areas for the Metallus Incorporated, quality of our products and service to our customers, by providing technical service geared at resolving customer issues and developing solutions for improved service. Technical service responsibilities include technical interaction with the customer, providing timely resolution of complaints, seeking out new opportunities and assuring Metallus product meets our customer’s needs. This role may travel 25% of the time.

Responsibilities

• Solves technical problems with timely resolution of material claims and complaints and ensures complete documentation into our Global Quality Tracking System.
• Works together with Manufacturing, Met QA, Supply Chain, and Sales to serve as the facilitator of corrective action responses to customer claims.
• Manages communication from the front-end group back to the appropriate mill-based contact to drive improved adherence to customer specifications.
• Leverages relationships with manufacturing, supply chain and sales/marketing to develop foundational knowledge of the technical requirements for customer products and processes.
• Participates in non-claim related customer calls, and communication of technical developments in partnership with the sales and application development engineers.

Technical/Functional Skills

• Intermediate knowledge of ferrous metallurgy, steel making and processing
• Intermediate knowledge of Metallus manufacturing facilities and capabilities
• Strong communication skills applied toward managing cross-functional activities to serve customers
• Demonstrated ability to interface with customers, peers and associates
• Requires computer skills in Microsoft and Metallus systems and databases
• Ability to multitask and manage numerous claims/issues
• Ability to facilitate meetings and present results to groups of associates
• Intermediate metallurgical knowledge of heat treat, forming processes and microstructures

Minimum Qualifications

• Bachelor's degree in material science or related engineering field with 2 years of experience in technical service, quality, manufacturing, or product development

Preferred Qualifications

• Bachelor's degree in material science or related engineering field with 7years of experience in technical service, quality, manufacturing, or product development; OR
• Master's degree in material science or related engineering field with 5 years of experience in technical service, quality, manufacturing, or product development

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.