Analyst -Telecom
Tata Consultancy Services
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Job summary
Tata Consultancy Services in Plano, TX seeks a Telco Analyst / Engagement Agent to manage client communications, monitor engagement outcomes, and ensure alignment with service level objectives. The role focuses on data entry, product introductions for AT&T Catch, and collaboration with Chanel Sales Team members.
The position requires a strong customer-facing mindset and ability to navigate telecom-related workflows. Relevant bachelor degrees are listed in the Education section.
Qualifications
- Bachelor of Computer Science, as listed in qualifications.
- Bachelor of Business Administration in Finance & Economics, as listed in education.
Responsibilities
- Manage client relationships and communications
- Resolve issues and escape risks
- Monitor engagement performance and outcomes
- Ensure compliance with organizational standards and SLO benchmarks
Skills
Education
Job description
Customers reach out, Data entry, AT&T Catch product introduction, Chanel Sales Team Interaction
- Manage client relationships and communications
- Resolve issues and escape risks
- Monitor engagement performance and outcomes
- Ensure compliance with organizational standards and SLO benchmarks
Bachelor, Business Administration in Finance & Economics
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $65000 - 75000 a year
- BACHELOR OF COMPUTER SCIENCE
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