Hybrid Technical Account Manager – Sacramento

Luxer One®; Sacramento (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) with match

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Hybrid work schedule

Job summary

Luxer One, a leader in package automation, seeks a Technical Account Manager to own the technical relationship and system health for all assigned accounts in a hybrid Sacramento-based role. You will be the primary technical contact, ensure uptime, and surface growth opportunities while coordinating with engineering and product teams.

You will lead onboarding, train staff, and maintain CRM docs, with travel up to 25% to customer sites and locations.

Qualifications

• 4+ years of field operations, hardware deployment, or installation management.
• Ability to manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Translating technical issues into business impact for non-technical stakeholders.
• Ideal background: SaaS/hardware support, field technical account management, or solutions engineering.
• Willingness to travel up to 25%.
• Must be able to appear in-person for work in the Sacramento, CA area.

Responsibilities

• Serve as the primary technical point of contact for all assigned accounts.
• Own system health, uptime, and performance monitoring across each customer's Luxer infrastructure.
• Proactively identify and resolve technical issues before they impact operations.
• Troubleshoot hardware and software issues and escalate to Engineering or Product when necessary.
• Lead technical onboarding for new locations — configurations, integrations, and go-live support.
• Train customers and on-site staff on system usage, best practices, and new feature adoption.
• Manage and document all technical configurations across assigned accounts.
• Conduct regular system health check-ins and technical business reviews.
• Partner with Product Development to relay technical feedback and champion customer needs.
• Collaborate with ISS to ensure seamless hand-offs and issue resolution.
• Serve as first point of contact for technical or account-related issues.
• Identify upsell and expansion opportunities and collaborate with Account Executives.

Skills

Technical account management

Customer relationship management

Hardware deployment

SaaS support

Travel coordination

Job description

Luxer One, a leader in package automation, seeks a Technical Account Manager to own the technical relationship and system health for all assigned accounts in a hybrid Sacramento-based role. You will be the primary technical contact, ensure uptime, and surface growth opportunities while coordinating with engineering and product teams.

You will lead onboarding, train staff, and maintain CRM docs, with travel up to 25% to customer sites and locations.