Technical Account Manager - Onsite Solutions & Growth

Luxer One; Sacramento (CA); Hybride; USD 90 000 - 135 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision coverage

401(k) with employer match

Tuition reimbursement

Paid vacation and sick time

Hybrid work schedule

Résumé du poste

Luxer One is seeking a technically skilled Account Manager to own the relationship and system health for assigned accounts in the Sacramento area, ensuring uptime and performance across the Luxer platform. You will lead onboarding, handle configurations, and train on-site staff while surfacing growth opportunities.

In this hybrid role, you will collaborate with Product Development and Sales to drive adoption, manage CRM records, and maintain strong customer relationships.

Qualifications

• Experience in field operations, hardware deployment, or installation management.
• Ability to manage multiple projects simultaneously.
• Strong organizational skills and attention to detail.
• Ability to translate technical issues into business impact for non-technical stakeholders.
• Background: SaaS/hardware support, field technical account management, or solutions engineering.
• Track record of B2B solution sales and account management, ideally growing revenue in new markets or products.
• Willingness to travel up to 25%.

Responsabilités

• Serve as the primary technical point of contact for all assigned accounts.
• Own system health, uptime, and performance monitoring across each customer's Luxer infrastructure.
• Proactively identify and resolve technical issues before they impact customer operations.
• Troubleshoot hardware and software issues; escalate to Engineering or Product when necessary.
• Lead technical onboarding for new locations - configurations, integrations, and go-live support.
• Train customers and on-site staff on system usage, best practices, and new feature adoption.
• Manage and document all technical configurations across accounts.
• Conduct regular system health check-ins and technical business reviews.
• Partner with Product Development to relay technical feedback and champion customer needs.
• Collaborate with ISS to ensure seamless hand-offs and issue resolution.
• Serve as first point of contact for technical or account-related issues.
• Identify upsell opportunities and support expansion proposals.

Connaissances

Field operations

Hardware deployment

Installation management

Travel up to 25%

SaaS/hardware support

Account management

Business impact

Organizational skills

Multi-project management

Outils

CRM software

ERP systems

Description du poste

Luxer One is seeking a technically skilled Account Manager to own the relationship and system health for assigned accounts in the Sacramento area, ensuring uptime and performance across the Luxer platform. You will lead onboarding, handle configurations, and train on-site staff while surfacing growth opportunities.

In this hybrid role, you will collaborate with Product Development and Sales to drive adoption, manage CRM records, and maintain strong customer relationships.