Hybrid Techline Support Specialist - ASE Master Certified

Nissan Motor Iberica SA; Smyrna (TN); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Parental leave

Retirement savings

Employee lease program

Vehicle purchase program

Job summary

Nissan North America in Smyrna, TN is seeking a Techline Support Specialist 1 to deliver expert technical guidance to dealership technicians via phone, email or chat. This role requires ASE Master or OEM Master certification and 3+ years of automotive repair experience, with a preference for an AA degree or equivalent training.

You will document incidents, prepare reports for engineering, and collaborate with cross-functional teams to drive vehicle quality and customer satisfaction in a hybrid

Qualifications

• ASE Master Technician OR OEM Master certification is required.
• Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.
• AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training.

Responsibilities

• Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides technical information on the diagnosis and repair of customer vehicles.
• Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports for engineering staff for further investigation.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to Nissan North America departments.
• Teams with people from other organizations to complete reporting requirements.

Skills

Automotive repair knowledge

Technical service manuals

Tools usage

Interpersonal communications

Education

AA degree preferred

Equivalent courses/seminars/training

Tools

ASE Master Technician certification

OEM Master certification

Job description

Nissan North America in Smyrna, TN is seeking a Techline Support Specialist 1 to deliver expert technical guidance to dealership technicians via phone, email or chat. This role requires ASE Master or OEM Master certification and 3+ years of automotive repair experience, with a preference for an AA degree or equivalent training.

You will document incidents, prepare reports for engineering, and collaborate with cross-functional teams to drive vehicle quality and customer satisfaction in a hybrid