ASE Master Certified - Technical Support Specialist 1

Nissan Italia s.r.l.; Smyrna (TN); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Parental leave

Retirement savings

Employee lease program

Vehicle purchase program

Job summary

Nissan North America in Smyrna, TN is seeking a Techline Support Specialist 1 to deliver expert technical guidance to dealership technicians via phone, email or chat. This role requires ASE Master or OEM Master certification and 3+ years of automotive repair experience, with a preference for an AA degree or equivalent training.

You will document incidents, prepare reports for engineering, and collaborate with cross-functional teams to drive vehicle quality and customer satisfaction in a hybrid

Qualifications

• ASE Master Technician OR OEM Master certification is required.
• Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.
• AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training.

Responsibilities

• Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides technical information on the diagnosis and repair of customer vehicles.
• Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports for engineering staff for further investigation.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to Nissan North America departments.
• Teams with people from other organizations to complete reporting requirements.

Skills

Automotive repair knowledge

Technical service manuals

Tools usage

Interpersonal communications

Education

AA degree preferred

Equivalent courses/seminars/training

Tools

ASE Master Technician certification

OEM Master certification

Job description

## ASE Master Certified - Technical Support Specialist 1Apply: Smyrna, Tennessee - United States of America: Full time: Posted Today: R00216308**Job Description**Location: Smyrna, TNJob Schedule: Full-time hybrid (M-TH onsite, Friday is remote)Education Requirement: **ASE Master Certification OR OEM certification**Sponsorship: No Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a **Techline Support Specialist 1** to join our team in Smyrna, TN. **You must be ASE Master automotive technician OR OEM certified automotive technician.** **A Day in the Life:**Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.Contributes to building brand value and achieving enduring profitable growth. **Job Functions*** Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.* Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.* Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.* As necessary, performs other related duties of which the above are representative. **Who We’re Looking for:** **Required:** Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.Experience: Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.Education: AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician (A1 through A8) OR OEM Master certification.Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.Travel: No travel. **What You’ll Look Forward to at Nissan:** **Career Growth and Continuous Learning Opportunities:**Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. **Rewards:** Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide. *Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.* *It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.* **NISSAN FOR EVERYONE** People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included. Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products. Join us as we carry our commitment to our employees and customers into the future. Smyrna Tennessee United States of America