Remote ASE Master Tech: Techline Support Specialist

EPITEC; Stanfield (OR); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A leading automotive support service is seeking a Techline Support Specialist to assist dealership technicians with technical guidance. This role involves providing help desk support, documenting cases, and collaborating across teams to ensure high-quality service. Candidates should have an AA degree (preferred), ASE Master Technician certification, and over three years of automotive repair experience. The job offers a hybrid work arrangement after the first year, focusing on effective customer support and communication.

Qualifications

• ASE Master Technician certification (or equivalent) is highly preferred.
• 3+ years of hands-on automotive repair and diagnostics experience.
• 1+ year in a technical support or diagnostic role.

Responsibilities

• Provide help desk technical assistance and direction to dealership service technicians.
• Deliver support consistent with brand values and profitability.
• Document all cases and search the database for similar matches.
• Analyze decisions from the customer’s viewpoint.
• Collaborate across functions to complete reporting requirements.

Skills

Technical assistance

Troubleshooting

Communication skills

Interpersonal skills

Customer-focused mindset

Education

AA degree in a relevant field

Tools

MS Word

Excel

Case management systems

Job description

A leading automotive support service is seeking a Techline Support Specialist to assist dealership technicians with technical guidance. This role involves providing help desk support, documenting cases, and collaborating across teams to ensure high-quality service. Candidates should have an AA degree (preferred), ASE Master Technician certification, and over three years of automotive repair experience. The job offers a hybrid work arrangement after the first year, focusing on effective customer support and communication.