Hybrid Tech Support Specialist - Customer Apps

Gordon Food Service; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Gordon Food Service seeks a Customer Technology Support Representative to deliver technical support for sales and customer-facing applications to both internal and external customers.

The role includes handling inquiries via phone, email, and chat, resolving issues, and escalating where needed. The position requires strong customer service skills and knowledge of web-based technologies, with hybrid work 4 days in office and 1 day at home.

Qualifications

• High School Diploma/Equivalent required.
• Bachelor Degree in Computer Science, Business or related field preferred.
• One to three years previous customer facing experience or an equivalent combination of education, training, and experience.
• Excellent customer service skills.
• Understand Web Based Customer Facing Technology.
• Demonstrate excellent written, verbal, and communication skills.
• Ability to multi task, prioritize and work efficiently.
• Ability to collaborate in a team environment and independently.
• Understands the principal and process for providing excellent customer service.
• Ability to resolve and troubleshoot technical issues for external and internal customers.
• Knowledge of mobile technology: Android and Apple devices, iOS and O/S.
• 10 key data entry.

Responsibilities

• Provide technical and how to support via telephone, email, instant message, etc.
• Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
• Provide 2nd and 3rd level support activity on specific applications.
• Enter call information into call tracking software efficiently and accurately.
• Mentor other Call Center staff on areas of specialty as appropriate.
• Provide external application support as applicable.
• Provide "how to" support for business and customer applications.
• Provide back up support and take overflow calls for the Customer Service Department.
• Performs other duties as assigned.

Skills

Customer service

Technical support

Communication

Teamwork

Troubleshooting

Mobile devices

10-key data entry

Education

High School Diploma or equivalent

Bachelor degree in Computer Science, Business or related field

Tools

Unified User Management Software

Google Chrome

Mozilla Firefox

Internet Explorer

Apple Safari

Job description

Gordon Food Service seeks a Customer Technology Support Representative to deliver technical support for sales and customer-facing applications to both internal and external customers.

The role includes handling inquiries via phone, email, and chat, resolving issues, and escalating where needed. The position requires strong customer service skills and knowledge of web-based technologies, with hybrid work 4 days in office and 1 day at home.