Hybrid Customer Applications Tech Support

Intercity Packers Ltd.; United States; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Gordon Food Service is seeking a Customer Technology Support Representative to assist internal and external customers with sales and customer-facing applications. You will deliver technical support via phone, email, and chat, troubleshoot issues, and document cases in the tracking system.

Responsibilities include mentoring Call Center staff, providing external application support when needed, and handling overflow calls for Customer Service in a hybrid work environment (4 days in office, 1 day

Qualifications

• High School Diploma/Equivalent required.
• Bachelor Degree in Computer Science, Business or related field preferred.
• Customer-facing experience or equivalent combination of education and training may be considered.”

Responsibilities

• Provide technical and how-to support via telephone, email, instant message.
• Enter call information into call tracking software accurately.
• Provide 2nd and 3rd level support for specific applications.
• Mentor other Call Center staff on areas of specialty.
• Provide external application support as applicable.
• Offer "how to" support for business and customer applications.
• Provide back-up support and take overflow calls for Customer Service.

Skills

Customer service

Technical troubleshooting

Verbal writing

Team collaboration

Multitasking

Education

High School Diploma/Equivalent

Bachelor degree preferred

Tools

Unified User Management Software

Call Tracking Software

Job description

Gordon Food Service is seeking a Customer Technology Support Representative to assist internal and external customers with sales and customer-facing applications. You will deliver technical support via phone, email, and chat, troubleshoot issues, and document cases in the tracking system.

Responsibilities include mentoring Call Center staff, providing external application support when needed, and handling overflow calls for Customer Service in a hybrid work environment (4 days in office, 1 day