24/7 Customer Support Specialist — Hybrid

Hobart Food Equipment and Service; Troy (OH); Hybrid; USD 22,000 - 28,000; Full time

Job summary

ITW Food Equipment Group LLC in Troy, Ohio is seeking a Customer Service Representative to be the first point of contact for customers, coordinating service calls and supporting after-hours operations. The CSR will manage inbound requests and help maintain our 24/7 service network with internal teams and third-party providers.

The role emphasizes strong communication, accuracy in order processing, and collaboration across departments, with a hybrid work arrangement and opportunities to improve

Qualifications

• High school diploma or GED is required.
• Associate’s degree in Business or related field preferred.
• 0-2 years of contact center or customer service experience.

Responsibilities

• Handle a high volume of inbound customer inquiries with accuracy.
• Enter orders into the system with minimal errors.
• Log and dispatch service calls and track status.
• Assist in the development of new hires.
• Perform additional duties as assigned.

Skills

Customer focus

Effective communication

Time management

Team collaboration

Adaptability

Education

High school diploma or GED

Associate’s degree in Business or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

ITW Food Equipment Group LLC in Troy, Ohio is seeking a Customer Service Representative to be the first point of contact for customers, coordinating service calls and supporting after-hours operations. The CSR will manage inbound requests and help maintain our 24/7 service network with internal teams and third-party providers.

The role emphasizes strong communication, accuracy in order processing, and collaboration across departments, with a hybrid work arrangement and opportunities to improve