Hybrid Tech Support & Software Technician (Tampa)

Capgemini; Atlanta (GA); Ibrido; USD 30.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental, and vision coverage

401(k) retirement plans

Life and disability insurance

Employee assistance programs

Additional local benefits

Descrizione del lavoro

Capgemini in Tampa, FL is hiring an experienced support professional to resolve technical customer inquiries via a voice-based channel. The role emphasizes problem-solving, remote access and ticketing workflow within a hybrid setup.

The ideal candidate has 1–2 years in technical customer support, familiarity with POS systems and ticketing tools. Competitive benefits are provided as part of Capgemini’s U.S. compensation package.

Competenze

• 1–2 years of experience in technical customer support.
• Experience supporting customers remotely in a technical environment.
• Experience in Technical Call Center or IT Help Desk roles.
• Basic network troubleshooting skills.
• Experience with Point of Sale (POS) systems.
• Experience with ticketing systems.
• Experience with remote access software.
• High school diploma or GED.

Mansioni

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries.
• Utilize basic troubleshooting processes and record details in the ticketing system.
• Use remote tools to take control of the customer’s PC/workstation for investigating probable causes.
• Escalate issues that cannot be resolved within guidelines to the appropriate group.
• Maintain defined call metrics (tickets resolved, average wait time, average handle time).
• Maintain login hours based on contractual SLAs.

Conoscenze

Customer service

Problem resolution

Technical troubleshooting

Remote troubleshooting

Ticketing systems

POS systems

Network troubleshooting

Formazione

Highschool Diploma or GED

Strumenti

Ticketing systems

Remote access software

Descrizione del lavoro

Capgemini in Tampa, FL is hiring an experienced support professional to resolve technical customer inquiries via a voice-based channel. The role emphasizes problem-solving, remote access and ticketing workflow within a hybrid setup.

The ideal candidate has 1–2 years in technical customer support, familiarity with POS systems and ticketing tools. Competitive benefits are provided as part of Capgemini’s U.S. compensation package.