Hybrid IT Support Engineer & Software Technician

Capgemini; Tampa (FL); Hybrid; USD 30,000 - 60,000; Full time

Job summary

Capgemini in Tampa, FL is seeking an experienced Tech Support Analyst – Associate Software Technician to deliver first-line support to customers over the phone, diagnose issues, and guide users through solutions.

The role requires 1–2 years of remote technical support experience, basic networking, and familiarity with POS systems and ticketing tools. You will work in a collaborative, performance-driven environment with opportunities to grow.

Qualifications

• Minimum 1–2 years of experience in a technical customer-support role.
• 2 years' experience supporting customers remotely in a technical environment.
• Experience in a Technical Call Center or IT Help Desk.
• Basic network troubleshooting skills.
• Experience with POS systems.
• Experience with ticketing systems and remote access software.

Responsibilities

• Provide best-in-class customer service and technical troubleshooting via voice-based phone service.
• Validate issues, record details in the ticketing system, and use the knowledge base.
• Use remote tools to control the customer's PC/workstation for problem investigation.
• Escalate unresolved issues per guidelines and maintain call metrics.

Skills

Customer service

Problem resolution

Technical support

Remote support

POS systems

Ticketing systems

Remote access software

Basic networking

Education

Highschool Diploma or GED

Tools

POS systems

Ticketing Systems

Remote tools

Job description

Capgemini in Tampa, FL is seeking an experienced Tech Support Analyst – Associate Software Technician to deliver first-line support to customers over the phone, diagnose issues, and guide users through solutions.

The role requires 1–2 years of remote technical support experience, basic networking, and familiarity with POS systems and ticketing tools. You will work in a collaborative, performance-driven environment with opportunities to grow.