Application Support Tech Lead – Data & Analytics Platforms – VP

Citi; Jacksonville (FL); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Global network

Learning resources

Wellbeing benefits

Job summary

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full‑stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise‑class analytics environment.

Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system

Qualifications

• 6+ years in application support or similar technical roles with complex workstreams.
• Strong problem solving, strategic thinking and stakeholder management.
• Experience guiding cross‑functional teams and mentoring juniors.

Responsibilities

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end‑of‑vendor‑services and end‑of‑life obligations, to maintain full‑stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy‑informed guidance.
• Define systems scope and objectives for complex application enhancements by conducting in‑depth analysis of business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross‑functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams.
• Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team’s capability to deliver at pace.
• Produce clear technical documentation—including system configurations, process guides, operational standards, and audit response materials—for both technical and non‑technical audiences.
• Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines.

Skills

Leadership

Strategic thinking

Problem solving

Cross-functional collaboration

Mentoring

Education

Bachelor’s degree or equivalent

Tools

SAS Viya

SQL

Tableau

Linux shell scripting

Job description

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well‑rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Summary

Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full‑stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise‑class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross‑functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes. This is an opportunity for a technically grounded professional who combines strategic thinking with hands‑on delivery to make a measurable impact across one of the world’s leading financial institutions.

Responsibilities

• Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end‑of‑vendor‑services and end‑of‑life obligations, to maintain full‑stack technology standards.
• Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements.
• Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies.
• Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy‑informed guidance.
• Define systems scope and objectives for complex application enhancements by conducting in‑depth analysis of business processes, system logic, and industry standards.
• Translate analysis findings into clearly documented requirements for development and compliance programs.
• Partner with Product Owners, Business Analysts, and cross‑functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams.
• Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team’s capability to deliver at pace.
• Produce clear technical documentation—including system configurations, process guides, operational standards, and audit response materials—for both technical and non‑technical audiences.
• Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines.

Qualifications

• 6 or more years of experience in application support, technology operations, or a related technical discipline, with demonstrated ability to manage complex, high‑impact workstreams.
• Practical problem‑solving and strategic thinking skills, with the ability to analyze system logic, pinpoint root causes, and design effective, scalable solutions.
• Proven leadership and interpersonal skills, including the ability to guide cross‑functional teams, influence stakeholders, and build productive working relationships across technology and business areas.
• Experience leading or contributing to requirements gathering for multiple large‑scale development or compliance programs running concurrently.
• Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL.
• Working knowledge of network security principles and firewall design fundamentals, with an understanding of how network controls interact with application and platform environments.
• Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment.
• Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting.
• Hands‑on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
• Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.
• Proficiency in Microsoft Office Suite—Excel, Word, PowerPoint, and Project—applied to reporting, planning, and stakeholder communication.

Education

• Bachelor’s degree or equivalent experience in a relevant field.

Beneficial Skills & Qualifications

• Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting.
• Hands‑on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context.
• Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment.
• Experience developing project plans and corrective action plans, and managing them through to completion against defined milestones and deadlines.
• Ability to produce clear technical documentation—including system configurations, process guides, operational standards, and audit response materials—for both technical and non‑technical audiences.
• Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes.

What we offer

• Hybrid working model with 3 days in the office and 2 days working remotely, providing a structured balance between collaboration and focused individual work.
• Strategic visibility and influence, with responsibility for compliance and risk decisions that directly affect the performance of a global technology platform.
• Opportunity to build deep subject matter expertise in Citi IT and data policy, positioning you as a recognized authority across a complex, high‑value technology environment.
• Access to learning and professional development resources that support continued growth in technology operations, risk management, and platform governance.
• A global network of colleagues across more than 160 countries and jurisdictions, offering exposure to international technology programs and cross‑regional collaboration.
• Wellbeing support, financial benefits, and additional localized employee benefits aligned to your location and seniority level.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.