Analyst V Tech Change Management

ViziRecruiter,LLC.; Salisbury (NC); Hybrid; USD 109,000 - 163,000; Full time

Job summary

Ahold Delhaize USA is seeking an Analyst V, Technology Change Management to lead enterprise change strategies for complex Technology programs. You will work with HR and Corporate Communications to align messaging, plan readiness, and adoption, while building scalable change capability across Technology teams.

The role emphasizes metrics, actionable insights, and coaching leaders to drive adoption at scale in a hybrid work environment based in Salisbury, NC.

Qualifications

• 8+ years of experience in organizational change management for complex technology programs.
• Experience leading multi-program or enterprise-level transformations.
• Strong facilitation and communication strategy skills.
• Data-driven mindset with ability to translate insights into action.
• Ability to operate independently while partnering across teams.

Responsibilities

• Design and lead end-to-end change strategies for complex Technology initiatives, including stakeholder engagement, communications, training, readiness, and adoption planning.
• Partner with HR and Corporate Communications to ensure aligned messaging and a consistent employee experience.
• Establish and track metrics and feedback loops to measure adoption and business outcomes.
• Coach leaders and managers on change practices to support teams through change.
• Embed repeatable frameworks, toolkits, and governance practices for scalable delivery.
• Contribute to continuous improvement of change management approaches aligned to evolving Technology ways of working.

Skills

Facilitation

Communication

Stakeholder engagement

Data-driven mindset

Independent work

Education

Bachelor's degree or equivalent experience

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Technology transformation is only successful when people adopt new ways of working. This role plays a critical part in ensuring that our Technology initiatives translate into real, sustained impact across the organization.

As an Analyst V, Technology Change Management, you will lead the development and execution of enterprise change strategies for complex Technology programs. You'll apply structured methodologies to help teams navigate change, effectively accelerating adoption, minimizing disruption, and ensuring business value is realized.

This role partners closely with HR, Communications, and senior Technology leaders to deliver consistent, integrated change approaches. You'll influence how change is planned and experienced, while building scalable frameworks and tools that strengthen change capability across the organization. If you're energized by shaping how people experience transformation and driving adoption at scale, this role offers the opportunity to make a meaningful impact.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Design and lead end-to-end change strategies for complex Technology initiatives, including stakeholder engagement, communications, training, readiness, and adoption planning.
• Partner with HR and Corporate Communications to ensure aligned messaging, integrated plans, and a consistent employee experience.
• Establish and track key metrics and feedback loops to measure adoption, proficiency, and business outcomes.
• Analyze insights and recommend actions to improve adoption, engagement, and overall change effectiveness.
• Coach leaders and managers on change practices, equipping them to effectively support their teams through change.
• Support the development of change capability across Technology through training, tools, and guidance.
• Embed repeatable frameworks, toolkits, and governance practices to enable scalable and consistent change delivery.
• Contribute to continuous improvement of change management approaches, aligned to evolving Technology ways of working (e.g., Agile, product models).

Requirements

• Bachelor's degree or equivalent experience.
• 8+ years of experience in organizational change management, with a strong track record supporting complex Technology initiatives.
• Experience leading change efforts across multi-program or enterprise-level transformations.
• Strong facilitation and communication strategy skills, with the ability to engage and influence across stakeholder groups.
• Data-driven mindset, with experience measuring adoption and translating insights into action.
• Ability to operate independently while partnering effectively across teams.

Preferred Qualifications

• Certification in change management (e.g., Prosci, ACMP).
• Experience working in Agile, SAFe, or product-based operating environments.
• Experience partnering with enterprise communications or HR transformation teams.

NC Salary Range: $108,880 - $163,320

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.