Analyst V Tech Change Management

Loyalty360; Milford Terrace (NC); Hybrid; USD 109,000 - 163,000; Full time

Job summary

Ahold Delhaize USA, Salisbury, NC, is seeking an Analyst V, Technology Change Management, to lead enterprise change strategies for complex technology programs. You will partner with HR, Communications, and senior technology leaders to drive adoption and realize business value.

The role supports flexible/hybrid work with 3 in-person days at a core Salisbury location and 2 remote days, and requires authorization to work in the United States on a full-time basis.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of experience in organizational change management for complex technology programs.
• Experience leading change efforts across multi-program or enterprise-level transformations.
• Strong facilitation and communication strategy skills with ability to influence across stakeholders.

Responsibilities

• Design and lead end-to-end change strategies for complex Technology initiatives, including stakeholder engagement, communications, training, readiness, and adoption planning.
• Partner with HR and Corporate Communications to ensure messaging, integrated plans, and consistent employee experience.
• Establish and track metrics to measure adoption, proficiency, and business outcomes.
• Coach leaders and managers on change practices, equipping them to support their teams through change.
• Embed repeatable frameworks, toolkits, and governance practices to enable scalable change delivery.
• Contribute to continuous improvement of change management approaches aligned to evolving technology ways of working.

Skills

Change management

Stakeholder engagement

Communication

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 542958

Address: USA-NC-Salisbury-2110 Executive Drive

Store Code: Technical Projects (5175624)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

Technology transformation is only successful when people adopt new ways of working. This role plays a critical part in ensuring that our Technology initiatives translate into real, sustained impact across the organization.

As an Analyst V, Technology Change Management, you will lead the development and execution of enterprise change strategies for complex Technology programs. You'll apply structured methodologies to help teams navigate change effectively-accelerating adoption, minimizing disruption, and ensuring business value is realized.

This role partners closely with HR, Communications, and senior Technology leaders to deliver consistent, integrated change approaches. You'll influence how change is planned and experienced, while building scalable frameworks and tools that strengthen change capability across the organization. If you're energized by shaping how people experience transformation and driving adoption at scale, this role offers the opportunity to make a meaningful impact.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location for this role is Salisbury, NC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Key Responsibilities

• Design and lead end-to-end change strategies for complex Technology initiatives, including stakeholder engagement, communications, training, readiness, and adoption planning
• Partner with HR and Corporate Communications to ensure aligned messaging, integrated plans, and a consistent employee experience
• Establish and track key metrics and feedback loops to measure adoption, proficiency, and business outcomes
• Analyze insights and recommend actions to improve adoption, engagement, and overall change effectiveness
• Coach leaders and managers on change practices, equipping them to effectively support their teams through change
• Support the development of change capability across Technology through training, tools, and guidance
• Embed repeatable frameworks, toolkits, and governance practices to enable scalable and consistent change delivery
• Contribute to continuous improvement of change management approaches, aligned to evolving Technology ways of working (e.g., Agile, product models)

Qualifications

• Bachelor's degree or equivalent experience
• 8+ years of experience in organizational change management, with a strong track record supporting complex Technology initiatives
• Experience leading change efforts across multi-program or enterprise-level transformations
• Strong facilitation and communication strategy skills, with the ability to engage and influence across stakeholder groups
• Data-driven mindset, with experience measuring adoption and translating insights into action
• Ability to operate independently while partnering effectively across teams

Preferred Qualifications

• Certification in change management (e.g., Prosci, ACMP)
• Experience working in Agile, SAFe, or product-based operating environments
• Experience partnering with enterprise communications or HR transformation teams

NC Salary Range: $108,880 - $163,320

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.