Hybrid Tax Technician: PIT/BE Collections Pro

California Franchise Tax Board; Sacramento (CA); Híbrido; USD 40 000 - 50 000; Tempo integral

Resumo da oferta

California Franchise Tax Board seeks a Tax Technician to collect delinquent debts and resolve tax issues in a high-volume contact center. You will analyze data, explain tax rules, and apply procedures while mentoring teammates and maintaining compliance.

The role emphasizes service to the public and collaboration within the ARM division. Anticipated start date is April 1, 2027; initial training and in-person interviews are required.

Qualificações

• Knowledge of PIT and BE tax laws and procedures.
• Proficiency in MS Office (Teams, Outlook, Word, Excel).
• Excellent interpersonal and customer service skills.
• Ability to deal face to face with the public and maintain relationships.
• Ability to handle changing priorities and work under pressure.
• Excellent verbal and written communication.
• Willingness to adjust work schedule to meet needs.
• Strong organizational and multitasking abilities.
• Strong problem-solving and negotiating skills.
• Ability to work independently and in a team.
• Knowledge of TI, BETS, ETS, TPF, and CM.
• Experience in collecting past due accounts.

Responsabilidades

• Collect delinquent tax and/or non-tax debts in a contact center environment.
• Obtain and analyze relevant facts and apply applicable rules and policies.
• Explain governmental, tax or non-tax regulations to taxpayers.
• Collaborate with others to mentor and support team goals.

Conhecimentos

Interpersonal skills

Customer service

Communication skills

Problem solving

Negotiation skills

Team collaboration

Work under pressure

Independent work

Ferramentas

MS Teams

Outlook

Word

Excel

TI

BETS

ETS

TPF

CM

Descrição da oferta de emprego

California Franchise Tax Board seeks a Tax Technician to collect delinquent debts and resolve tax issues in a high-volume contact center. You will analyze data, explain tax rules, and apply procedures while mentoring teammates and maintaining compliance.

The role emphasizes service to the public and collaboration within the ARM division. Anticipated start date is April 1, 2027; initial training and in-person interviews are required.