Tax Compliance Field Collector (Hybrid)

California Franchise Tax Board; Alameda (CA); Hybrid; USD 50,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary bands

Job summary

California Franchise Tax Board in Alameda County seeks a Compliance Representative Field Collector to manage delinquent PIT and BE accounts. The position offers hybrid telework, permanent full-time employment, and a salary range of multiple bands.

Appointment requires a California driver’s license and the ability to perform field visits and outreach. Responsibilities include contacting taxpayers, educating them, initiating collections actions, and negotiating payment arrangements while upholding

Qualifications

• Computer skills including Excel and Word applications.
• Experience in collections.
• Ability to exercise good judgment and tact.
• Strong analytical skills.
• Ability to adjust to changing priorities.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to handle multiple tasks.
• Ability to demonstrate assertiveness, firmness and discretion in communications with the public.
• Ability to assimilate data from multiple sources, identify relevant patterns.

Responsibilities

• Conducted field visits
• Initiate and respond to phone calls
• Educate taxpayers
• Initiate involuntary collection actions
• Ensure taxpayer rights are protected
• Negotiate payment arrangements

Skills

Excel

Word

Collections

Analytical skills

Communication

Multitasking

Tools

None

Job description

California Franchise Tax Board in Alameda County seeks a Compliance Representative Field Collector to manage delinquent PIT and BE accounts. The position offers hybrid telework, permanent full-time employment, and a salary range of multiple bands.

Appointment requires a California driver’s license and the ability to perform field visits and outreach. Responsibilities include contacting taxpayers, educating them, initiating collections actions, and negotiating payment arrangements while upholding