Tax Technician I: Entry-Level Tax Support (Hybrid)

California Department of Tax and Fee Administration; Sacramento (CA); Hybrid; USD 38,836 - 48,624; Full time

Benefits offered by this job

Reliable income

Stable benefits

Work-life balance

Paid holidays

Advancement opportunities

Job summary

A government agency in Sacramento is seeking a Tax Technician I to provide technical and customer service assistance in a contact center. This entry-level position offers opportunities for advancement and requires responsiveness to taxpayer inquiries regarding tax laws and regulations. Candidates with bilingual skills in Spanish are encouraged to apply. The role operates in a hybrid work model with potential for public contact pay differentials.

Qualifications

• Entry-level position with opportunities for promotion.
• Ability to respond to inquiries regarding tax laws.
• Experience handling difficult customer situations.

Responsibilities

• Provide technical assistance in a contact center environment.
• Respond to inquiries related to tax laws and CDTFA policies.
• Assist taxpayers with registrations and tax returns.

Skills

Bilingual in Spanish

Technical assistance skills

Customer service skills

Problem-solving abilities

Job description

A government agency in Sacramento is seeking a Tax Technician I to provide technical and customer service assistance in a contact center. This entry-level position offers opportunities for advancement and requires responsiveness to taxpayer inquiries regarding tax laws and regulations. Candidates with bilingual skills in Spanish are encouraged to apply. The role operates in a hybrid work model with potential for public contact pay differentials.