Hybrid Systems Engineer - Microsoft 365, Entra ID & AD

Velocity Technologies; Phoenix (AZ); Hybrid; USD 80,000 - 115,000; Full time

Job summary

Velocity Technologies is seeking an IT professional to manage escalated tickets and project work across Microsoft 365, Entra ID, Active Directory, Intune, servers, backups and networks in a hybrid Phoenix-area environment.

You will balance urgent tickets with standards and participate in onboarding, hardware lifecycle planning and project delivery while documenting runbooks to empower the help desk.

Qualifications

• Solid Windows, Microsoft 365, Entra ID, Active Directory and endpoint administration experience.
• Troubleshot server, backup, network and identity problems in business environments.
• You can balance urgent tickets with standards and project work.
• You write clearly for users, coworkers and vendors.

Responsibilities

• Resolve escalated tickets involving Microsoft 365, Entra ID, Active Directory, Intune, servers, endpoints, backups and networks.
• Tighten standards for MFA, patching, endpoint configuration, admin access and backup coverage.
• Work with ISPs and software, firewall, phone and hardware vendors to close issues.
• Help with new-client onboarding, hardware lifecycle planning and project delivery.
• Write troubleshooting notes and runbooks that help the help desk solve more on its own.

Skills

Windows administration

Microsoft 365

Entra ID

Active Directory

Endpoint administration

Server administration

Backup administration

Network administration

Troubleshooting

Documentation

Tools

Veeam

Datto

Defender

Job description

Velocity Technologies is seeking an IT professional to manage escalated tickets and project work across Microsoft 365, Entra ID, Active Directory, Intune, servers, backups and networks in a hybrid Phoenix-area environment.

You will balance urgent tickets with standards and participate in onboarding, hardware lifecycle planning and project delivery while documenting runbooks to empower the help desk.