Hybrid Systems Analyst - Healthcare App Support (Banyan)

UPMC; Pittsburgh (Allegheny County); Hybride; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health benefits

Résumé du poste

UPMC is seeking a Systems Analyst-Intermediate (Application Support) to help stabilize and improve the Banyan (Mobile Heartbeat) application. The role blends technical troubleshooting with business analysis and user support to deliver reliable services.

The position is hybrid in Pittsburgh, with 1-2 days on-site and potential remote work depending on project workload; on-call rotation is required. If you have strong communication and healthcare IT experience, this is a key role.

Qualifications

• Typically 2+ years’ experience with modern technology and application support.
• Knowledge or experience with networking standards and troubleshooting is preferred.
• Knowledge or experience with mobile devices and/or communication platforms is preferred.
• Highly driven and self-motivated to meet expectations.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team-based environment.
• Ability to work in a fast-paced environment while being accurate and reliable.

Responsabilités

• Troubleshoot, triage, and resolve Banyan (Mobile Heartbeat) issues; perform root-cause analysis.
• Support deployment activities, validate releases in test environments, and assist in regression testing.
• Gather requirements from business stakeholders and translate into functional specs.
• Coordinate with the Mobile Heartbeat vendor for escalations and roadmaps.
• Identify recurring issues and propose process improvements or automation.
• Maintain end-user instruction, networking diagrams, and support docs.
• Contribute to project tasks, milestones, and time tracking across teams.
• Provide end-user training for GoLives, support docs, and application education.
• Uphold data confidentiality and security per UPMC policy.
• Perform additional duties as assigned across supported applications.

Connaissances

Experience supporting Applications

Communication Skills

Self-Starter/Highly Motivated

Healthcare IT experience

Application Support

Description du poste

UPMC is seeking a Systems Analyst-Intermediate (Application Support) to help stabilize and improve the Banyan (Mobile Heartbeat) application. The role blends technical troubleshooting with business analysis and user support to deliver reliable services.

The position is hybrid in Pittsburgh, with 1-2 days on-site and potential remote work depending on project workload; on-call rotation is required. If you have strong communication and healthcare IT experience, this is a key role.