Systems Analyst - Intermediate

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Job summary

UPMC is seeking a Systems Analyst-Intermediate (Application Support) to help stabilize and improve the Banyan (Mobile Heartbeat) application. The role blends technical troubleshooting with business analysis and user support to deliver reliable services.

The position is hybrid in Pittsburgh, with 1-2 days on-site and potential remote work depending on project workload; on-call rotation is required. If you have strong communication and healthcare IT experience, this is a key role.

Qualifications

• Typically 2+ years’ experience with modern technology and application support.
• Knowledge or experience with networking standards and troubleshooting is preferred.
• Knowledge or experience with mobile devices and/or communication platforms is preferred.
• Highly driven and self-motivated to meet expectations.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team-based environment.
• Ability to work in a fast-paced environment while being accurate and reliable.

Responsibilities

• Troubleshoot, triage, and resolve Banyan (Mobile Heartbeat) issues; perform root-cause analysis.
• Support deployment activities, validate releases in test environments, and assist in regression testing.
• Gather requirements from business stakeholders and translate into functional specs.
• Coordinate with the Mobile Heartbeat vendor for escalations and roadmaps.
• Identify recurring issues and propose process improvements or automation.
• Maintain end-user instruction, networking diagrams, and support docs.
• Contribute to project tasks, milestones, and time tracking across teams.
• Provide end-user training for GoLives, support docs, and application education.
• Uphold data confidentiality and security per UPMC policy.
• Perform additional duties as assigned across supported applications.

Skills

Experience supporting Applications

Communication Skills

Self-Starter/Highly Motivated

Healthcare IT experience

Application Support

Job description

UPMC is hiring a full-time Systems Analyst-Intermediate (Application Support) to join their team. This opportunity offers a balance of work life and an excellent total rewards package. The Analyst will help support UPMC Enterprise Applications including Banyan (Mobile Heartbeat). If you have experience supporting Applications, excellent communication skills, and are a self-starter/highly motivated individual

Job Location:

Hybrid role 1-2 Days a week on site at UPMC Quantum Hot Metal Street in Pittsburgh, PA. On-Site and Travel required. Opportunities for remote work depending on projects and workload. This is a salaried role not hourly.

Top Skills Needed:

• Experience supporting Applications


• Communication Skills


• Self-Starter/Highly Motivated


• Healthcare IT experience


• Application Support

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate is responsible for ensuring the stability, usability, and continuous improvement of the Banyan (Mobile Heartbeat) application. This role combines technical troubleshooting, business analysis, and user support to maintain reliable operations and deliver high‑quality service to stakeholders.

Responsibilities:

• Application Incident Management - Troubleshoot, triage, and resolve application issues for Banyan. Perform root-cause analysis and document findings for future prevention.


• Changes & Support — Support deployment activities, validate releases in test environments, and participate in regression testing. Able to triage and resolve level 1 and level 2 support issues.


• Requirements Gathering — Work with business stakeholders to understand needs, translate them into functional requirements, and collaborate with vendors.


• Vendor Coordination — Collaborate with third‑party vendor (Mobile Heartbeat) for escalated issues, enhancements, and product roadmap discussions.


• Continuous Improvement — Identify recurring issues, propose process improvements, and contribute to automation or optimization initiatives.


• Documentation - Validate and maintain end-user instruction, networking diagrams, and support documentation.


• Project Management - Create and contribute to project tasks and milestones. Update all project team members and time tracking tools accordingly.


• Training - Support operations with end user training for GoLives, support documentation, and application education.


• Data Confidentiality/Security- Maintain confidentiality of sensitive information and data as set forth per UPMC policy.


• Perform other duties as assigned - This may involve other applications or tasks that the team supports.

Qualifications:

• Typically has 2+ years’ experience with modern technology and application support through education or practical experience.


• Knowledge or Experience with networking standards and troubleshooting. (preferred)


• Knowledge or Experience with mobile devices and/or communication platforms. (preferred)


• Highly driven and self-motivated to meet expectations.


• Excellent verbal and written communication skills.


• Ability to work independently and in a team-based environment.


• Ability to work in a fast-paced environment while being accurate and reliable.


• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC). Applies that understanding to make independent practical contributions to IT work within a UPMC department or function.


• This position requires participation in a standby status rotation with our team members. The team supports 24 hours per day, 7 days per week. The frequency of rotation varies based upon the number of colleagues in the rotation. "On-Call" Rotation. This is for 1 week at a time, about 5-8 times a year depending on staffing.

Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran