Hybrid IT Support Engineer II (Remote/Onsite)

ThrottleNet, Inc.; Missouri; Hybrid; USD 60,000 - 85,000; Full time

Job summary

ThrottleNet, Inc. in Missouri seeks a Support Engineer II for a hybrid Kansas City area role, handling escalation of complex issues and maintaining client environments.

You will support desktops, servers, networking, and Microsoft 365/Active Directory, with ~70% remote work and ~30% on-site visits. The role requires 2+ years IT support, strong troubleshooting, solid communication, and a client‑focused, professional demeanor.

Qualifications

• 2+ years in IT support, help desk, or related technical role.
• Strong troubleshooting and critical thinking across Windows environments.
• Experience supporting Microsoft 365, Active Directory, and common business apps.
• Familiarity with DNS, DHCP, VPNs, and basic firewall configurations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills to explain technical concepts to non-technical users.
• Professional demeanor and commitment to excellent client service.
• Ability to build rapport and trust with clients.
• Valid driver’s license for onsite visits.

Responsibilities

• Provide advanced technical support for desktops, laptops, servers, and network-related issues.
• Troubleshoot and resolve escalated issues from Tier I support.
• Support clients via phone, remote tools, and onsite visits.
• Diagnose hardware, software, and connectivity issues across environments.
• Perform user administration in Microsoft 365 and Active Directory.
• Assist with network troubleshooting including firewalls, switches, and wireless.

Skills

Troubleshooting

Windows environments

Microsoft 365

Active Directory

Networking concepts

Communication

Multi-tasking

Customer service

Tools

RMM tools

PSA systems

Job description

ThrottleNet, Inc. in Missouri seeks a Support Engineer II for a hybrid Kansas City area role, handling escalation of complex issues and maintaining client environments.

You will support desktops, servers, networking, and Microsoft 365/Active Directory, with ~70% remote work and ~30% on-site visits. The role requires 2+ years IT support, strong troubleshooting, solid communication, and a client‑focused, professional demeanor.