Quality Assurance Specialist - Hybrid, 1st Shift (12-Month)

MillenniumSoft Inc; Covington (GA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

MillenniumSoft Inc. in Covington, GA seeks a QA Specialist 1 focused on contact center quality (call and email monitoring). This 12-month contract on W2 offers a hybrid schedule with a core 40-hour week, Monday to Friday, 7:30 AM-4:30 PM CT, with hybrid Fridays.

The role requires QA evaluations, metrics tracking, coaching, and process improvements, plus collaboration with training teams to drive service quality and regulatory compliance.

Qualifications

• Bachelor’s degree preferred in Business or Quality Management.
• 2+ years of experience in quality assurance or similar role.
• Strong analytical and problem solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and quality monitoring tools.
• Knowledge of regulatory compliance standards and best practices.

Responsibilities

• Monitor and evaluate interactions for adherence to quality standards.
• Develop and implement quality assurance processes and guidelines.
• Collaborate with training teams and management to address performance gaps and improve service quality.
• Prepare and present detailed quality reports to management and stakeholders.
• Identify opportunities for process improvement and recommend actionable solutions.

Skills

Attention to detail

Communication

Coaching

Time management

Analytical thinking

Collaboration

Adaptability

Accountability

Education

Bachelor’s degree in Business/Quality Management

Tools

SAP

JDE

i5

HighRadius

Job description

MillenniumSoft Inc. in Covington, GA seeks a QA Specialist 1 focused on contact center quality (call and email monitoring). This 12-month contract on W2 offers a hybrid schedule with a core 40-hour week, Monday to Friday, 7:30 AM-4:30 PM CT, with hybrid Fridays.

The role requires QA evaluations, metrics tracking, coaching, and process improvements, plus collaboration with training teams to drive service quality and regulatory compliance.