Hybrid Supplier Operations & Onboarding Specialist

Grainger; Lake Forest (IL); Hybrid; USD 67,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, vision

6 holidays per year

18 PTO days

401(k) plan with company contribution

Job summary

Grainger is seeking a Sourcing Supplier Operations Analyst to manage day-to-day supplier operations, onboarding, and data maintenance while coordinating with internal partners to ensure timely execution. This hybrid role requires on-site presence three days per week at the Chicago or Lake Forest, IL office locations.

The role emphasizes analyzing supplier performance, implementing corrective actions, and driving continuous improvement within Grainger's supplier network as part of a disciplined

Qualifications

• 2+ years in Operations, Sourcing, Vendor or Supplier Management.
• Experience with cross-functional collaboration and stakeholder management.
• Experience using workflow and data tools to manage queues and report status.
• Ability to analyze supplier service and execution issues using data.

Responsibilities

• Execute day-to-day supplier operational interactions for an assigned supplier portfolio by triaging inbound requests, applying documented standard work, and recording outcomes in approved tools to support timely quoting, order execution, and post-order support.
• Onboard new sourcing suppliers, educate suppliers about internal process and best practices, and perform supplier maintenance throughout the supplier lifecycle.
• Coordinate supplier issue resolution and escalations by using the defined escalation path, facilitating cross-functional handoffs, and tracking actions to closure to reduce service disruption and operational risk.
• Support supplier-related execution activities and projects by maintaining trackers, sharing status through standard updates, and aligning required actions with internal partners to meet defined service expectations and timelines.
• Partner with suppliers to review supplier operations, make recommendations to improve interactions with Grainger, and influence change.
• Use supplier service metrics reporting to review operational performance, identify root causes of issues such as responsiveness, order execution failures, or communication gaps, and partner with suppliers to address them.
• Partner with suppliers to recommend process improvements, implement corrective actions, and monitor progress to ensure measurable performance improvement over time.

Skills

Operations experience

Supplier management

Cross-functional collaboration

Data analysis

Process improvement

Education

Bachelor's degree or equivalent in related field

Tools

Smartsheet

SharePoint

Power BI

Job description

Grainger is seeking a Sourcing Supplier Operations Analyst to manage day-to-day supplier operations, onboarding, and data maintenance while coordinating with internal partners to ensure timely execution. This hybrid role requires on-site presence three days per week at the Chicago or Lake Forest, IL office locations.

The role emphasizes analyzing supplier performance, implementing corrective actions, and driving continuous improvement within Grainger's supplier network as part of a disciplined