Hybrid Subrogation Claims Adjuster – Multi-Line

Merchants Mutual Insurance; Buffalo (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive pay and equity component

Generous paid time off

Job summary

Merchants Insurance Group is seeking a Multi-Line Claim Adjuster - Subrogation in Buffalo, NY, joining the Claims Legal team. The role focuses on developing subrogation opportunities across property, auto, WC, PIP and general liability.

You will work with internal staff, policyholders, attorneys, and providers to recover benefits, while maintaining strong service and timely investigations in a hybrid schedule.

Qualifications

• Requires a 4-year degree or equivalent work experience.
• 3+ years of claims adjusting experience with subrogation exposure.
• Strong knowledge of property, auto, and liability claim handling.
• Excellent negotiation, investigation, and analytical skills.
• Strong written and verbal communication skills.
• Ability to manage multiple files and meet deadlines in a fast-paced environment.
• Experience coordinating with legal counsel on recovery litigation.

Responsibilities

• Cultivate relationships with claims staff, policyholders, attorneys, agents and service providers to optimize recoveries.
• Manage subrogation files from initial identification through recovery with timely investigation and documentation.
• Evaluate liability, damages, and recoverability to determine recovery viability.
• Ensure timely investigation and equitable recovery of assigned multi-line and subrogation claims.
• Provide high levels of customer service while managing a portfolio of subrogation claims.
• Maintain appropriate reserves in line with company philosophy.

Skills

Subrogation experience

Claims adjusting

Negotiation

Investigation

Analytical skills

Written communication

Verbal communication

Time management

Education

4-year degree or equivalent

Tools

WINs

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Job description

Merchants Insurance Group is seeking a Multi-Line Claim Adjuster - Subrogation in Buffalo, NY, joining the Claims Legal team. The role focuses on developing subrogation opportunities across property, auto, WC, PIP and general liability.

You will work with internal staff, policyholders, attorneys, and providers to recover benefits, while maintaining strong service and timely investigations in a hybrid schedule.