Subrogation Claims Adjuster – Multi-Line (Hybrid)

Merchants Insurance Group; Buffalo (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work schedule

Two office days per week

Company bonus program

Generous paid time off

Health, Dental, Vision

401(k) match

Tuition reimbursement

Job summary

Merchants Insurance Group in Buffalo, New York is seeking a Multi-Line Claim Adjuster - Subrogation to join our Claims Legal team. You will cultivate relationships with policyholders, attorneys, and service providers to maximize recoveries across property, auto, WC, PIP, and general liability.

The role offers a hybrid work schedule with two in-office days each week, competitive pay, generous benefits, and opportunities to work with legal counsel on recovery litigation.

Qualifications

• 4-year degree or equivalent work-related experience.
• 3+ years of claims adjusting experience with subrogation exposure.
• Working knowledge of property, auto, and liability claim handling.
• Strong knowledge of negligence principles, liability determination, and insurance coverage.
• Familiarity with arbitration forums such as Arbitration Forums, Inc.
• Excellent negotiation, investigation, and analytical skills.
• Strong written and verbal communication skills.
• Ability to manage multiple files and meet deadlines in a fast-paced environment.
• Experience coordinating with legal counsel on recovery litigation.
• Knowledge of evidence preservation and expert coordination.
• Experience with claim management systems (e.g., WINs, ImageRight, or similar platforms).

Responsibilities

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Manages subrogation files from initial identification through recovery while ensuring timely investigation, evidence review, negotiation, documentation, and compliance with company standards.
• Evaluate liability, damages, and recoverability to determine the viability of pursuing recovery.
• Responsible for the timely investigation, evaluation and equitable recovery of all assigned multi-line claims and subrogation claims.
• Provides a high level of customer service while managing a portfolio of subrogation claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Skills

Subrogation

Negotiation

Investigation

Analytical

Communication

Time management

File management

Legal coordination

Evidence handling

Arbitration

Education

Bachelor's degree or equivalent

Tools

WINs

ImageRight

Job description

Merchants Insurance Group in Buffalo, New York is seeking a Multi-Line Claim Adjuster - Subrogation to join our Claims Legal team. You will cultivate relationships with policyholders, attorneys, and service providers to maximize recoveries across property, auto, WC, PIP, and general liability.

The role offers a hybrid work schedule with two in-office days each week, competitive pay, generous benefits, and opportunities to work with legal counsel on recovery litigation.