Sr. Manager, Credit and Collections

Sonova USA, Inc.; Aurora (IL); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with company match

Company paid life/AD&D

Disability coverage

Hearing aid discount

Paid time off and holidays

Job summary

Sonova USA, Inc. in Aurora, IL seeks a seasoned Senior Manager, Credit & Collections to lead credit risk management, accounts receivable, and collections, protecting cash flow and reducing bad debt while enabling profitable growth.

The role collaborates with Sales, Finance and other teams, building a high-performing group, developing policy, and driving automation to improve efficiency and the customer experience. Hybrid work model offered.

Qualifications

• 10+ years of commercial credit and collections experience including 5+ years of people leadership.
• Strong knowledge of credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis.
• Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements.
• Strong leadership skills with coaching, performance management, change management and accountability.
• Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
• Strong analytical and decision-making abilities with handling confidential information.
• Advanced proficiency with Excel and Microsoft Office.
• Experience with SAP, GetPaid, and Power BI is required.
• Experience driving automation and tech-enabled improvements in credit and collections is preferred.

Responsibilities

• Lead end-to-end credit and collections functions, including approvals, reviews and strategy.
• Develop and improve credit policies, controls, and operating guidelines to reduce risk.
• Drive process improvement, simplification, and automation for efficiency and customer experience.
• Lead and develop the credit and collections team with clear priorities and accountability.
• Manage external service partners, KPIs, contracts, and strategy.
• Evaluate creditworthiness and monitor portfolio risk using financial data.
• Develop collection strategies to improve cash flow and reduce write-offs.
• Partner with Sales, Marketing, Finance to resolve disputes and payment issues.
• Prepare reports on AR performance, aging, risk, and KPIs.
• Support month-end close, reserve analysis, audits and internal controls.

Skills

Credit analysis

Accounts receivable

Collections strategies

Customer risk assessment

Financial statement analysis

Leadership/people management

Communication

Negotiation

Stakeholder management

Analytical thinking

Decision making

Education

Bachelor's degree or equivalent experience

Master's degree or MBA preferred

Tools

SAP

GetPaid

Power BI

Microsoft Excel

Microsoft Office

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Senior Manager Credit and Collections

Location: Aurora

Travel: 5%

We are seeking an experienced and strategic Senior Manager, Credit & Collections to lead our credit risk management, accounts receivable, and collections operations. This role is responsible for protecting cash flow, minimizing credit risk and bad debt exposure, and creating efficient, customer-focused processes that support profitable growth.

In this highly collaborative leadership role, you'll oversee credit and collections strategy, develop a high-performing team, manage key external partners, and work closely with Sales, Marketing, Finance, and other stakeholders to drive continuous improvement and strong business results.

What You’ll Do

• Lead the end-to-end credit and collections function, including credit approvals, account reviews, collections strategy, dispute escalation, etc.
• Develop and continuously improve credit policies, procedures, controls, and operating guidelines to strengthen performance and reduce risk.
• Drive process improvement, simplification, and automation initiatives that enhance internal efficiency and the customer experience.
• Lead, coach, and develop credit and collections team members while establishing clear priorities, expectations, and accountability.
• Manage external service partners, including performance, KPIs, compliance, contracts, and overall credit and collections strategy.
• Evaluate customer creditworthiness, establish appropriate credit limits, and monitor portfolio risk using financial and payment data.
• Develop collection strategies that improve cash flow, reduce overdue receivables, and minimize write-offs while maintaining strong customer relationships.
• Partner with Sales, Marketing, Finance, and other teams to resolve complex billing disputes, deductions, and customer payment issues.
• Prepare and present reporting on accounts receivable performance, aging trends, credit risk, collections activity, bad debt exposure, and key performance indicators.
• Support month-end close, reserve analysis, audits, internal controls, and compliance requirements.

Qualifications

• Bachelor's Degree or equivalent experience, Master's degree or MBA preferred
• 10+ years of commercial credit and collections experience, including 5+ years of people leadership or team management experience.
• Strong knowledge of commercial credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis.
• Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements.
• Strong leadership skills with demonstrated success coaching teams, managing performance, change management, and driving accountability.
• Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
• Strong analytical and decision-making abilities with the ability to effectively manage confidential and sensitive information.
• Advanced proficiency with Microsoft Excel and Microsoft Office.
• Experience with SAP, GetPaid, and Power BI required.
• Experience driving automation and technology-enabled improvements within credit and collections is preferred.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• Accident/Hospital Indemnity coverage

Legal/ID Theft Assistance

PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

Paid parental bonding leave

Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

Robust Internal Career Growth opportunities

Hearing aid discount for employees and family

Internal social recognition platform

This role's pay range is between: $140,000-$165,000 annually. This role is alsobonus eligible.

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.