Hybrid: Strategic Account Lead, Digital Operations

Straive; San Jose (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Straive in San Jose, CA is seeking an experienced Strategic Account Manager to lead and grow key accounts within Digital Platforms, Tech, and Media. You will own strategic relationships, drive revenue growth, and ensure delivery excellence across Trust & Safety, Content Moderation, and related managed services.

The role requires strong executive communication, cross-functional collaboration with delivery, operations, and leadership teams, and a track record of managing multi-million-dollar

Qualifications

• 7+ years of experience in account management, client services, strategic partnerships, business development, or client success.
• Experience managing enterprise or strategic accounts within Digital Operations, BPO, Outsourcing, Managed Services, Trust & Safety, Content Moderation, Customer Experience, Risk Operations, or FinCrime.
• Experience engaging with Director, VP, and C-level stakeholders.
• Strong commercial and negotiation skills with experience managing contracts, SOWs, and account growth plans.
• Excellent communication, executive presentation, and stakeholder management skills.
• Ability to thrive in a fast-paced, evolving client environment.
• Demonstrated ability to work across cross-functional teams including Operations, Delivery, Recruiting, Quality, and Executive Leadership.

Responsibilities

• Own and manage strategic client relationships across assigned accounts.
• Develop and execute account growth plans focused on retention, expansion, and revenue growth.
• Identify opportunities to expand operational services including Trust & Safety, Content Moderation, Risk Operations, FinCrime, Search Evaluation, Customer Support, and related managed services.
• Achieve revenue, renewal, and account growth targets.
• Drive upsell and cross-sell opportunities across existing client portfolios.
• Build trusted relationships with senior stakeholders across Operations, Trust & Safety, Risk, Compliance, Customer Experience, and Business Leadership teams.
• Conduct executive business reviews and strategic planning discussions.
• Serve as the primary escalation point for operational, commercial, and delivery-related matters.
• Ensure high levels of client satisfaction and long-term partnership success.
• Partner closely with delivery and operations teams to ensure successful program execution.
• Monitor program health, service delivery performance, governance, and operational outcomes.
• Support workforce planning discussions, operational scaling initiatives, and global delivery strategies.
• Drive continuous improvement initiatives to enhance efficiency, quality, and client outcomes.
• Ensure alignment between client expectations and operational execution.

Skills

Account Management

Client Services

Strategic Partnerships

Business Development

Client Success

Education

Bachelor's degree

Job description

Straive in San Jose, CA is seeking an experienced Strategic Account Manager to lead and grow key accounts within Digital Platforms, Tech, and Media. You will own strategic relationships, drive revenue growth, and ensure delivery excellence across Trust & Safety, Content Moderation, and related managed services.

The role requires strong executive communication, cross-functional collaboration with delivery, operations, and leadership teams, and a track record of managing multi-million-dollar