Hybrid SRE: App Reliability & Automation Engineer

Diversified Services Network; Chicago (IL); Hybrid; USD 95,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – Application Support in a hybrid Chicago, IL or Peoria, IL office.

The role triages, investigates, and resolves tickets to maintain availability against SLAs, combining hands-on devops work with automation and monitoring. Responsibilities include building monitoring, developing automation tools, and cross-functional collaboration with internal teams and external partners.

Qualifications

• 2–4 years of experience in Application Support for cloud-based applications; OR
• No degree with a relevant technical certification and 6+ years of comparable experience.

Responsibilities

• Triage and resolve support tickets in accordance with SLAs.
• Identify and resolve critical application and technical problems, including off-shift and weekend support calls.
• Investigate tickets and perform statistical analysis and testing of application failures.
• Proactively identify and manage issue resolution, documenting the process and providing follow-up to requestors.
• Monitor application availability and performance on an ongoing basis.
• Develop scripts and automation tools to better detect and correct application issues.
• Build monitoring and alerting capabilities to surface issues proactively.
• Collaborate cross-functionally, including occasional coordination with external partner communications.
• Perform additional duties as assigned.

Skills

Relational databases

Snowflake

AWS services

UI/API troubleshooting

Automation scripting

SRE experience

Python

PowerShell

SQL

JSON

Autoscaling concepts

Education

Bachelor's or Master's in CS/STEM

Technical certification alternative

Tools

Snowflake

AppDynamics

Grafana

CloudFormation

Terraform

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – Application Support in a hybrid Chicago, IL or Peoria, IL office.

The role triages, investigates, and resolves tickets to maintain availability against SLAs, combining hands-on devops work with automation and monitoring. Responsibilities include building monitoring, developing automation tools, and cross-functional collaboration with internal teams and external partners.