Hybrid Specialty Pharmacy Tech Supervisor — Lead High-Impact Team

FROEDTERT HEALTH; Menomonee Falls (WI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Growth opportunity- Career Pathways &

Academic Partnership with the Medical

Referral bonuses

Retirement plan - 403b

Medical, Dental, Vision, LifeInsurance

Employee Assistance Programs, Adoption

Discounts on gym memberships

Job summary

Froedtert Health in Menomonee Falls, WI is seeking a Specialty Pharmacy Technician Supervisor to lead a growing team within our integrated service center. This hybrid role focuses on designing workflows, staffing models, and ensuring compliance with URAC and ACHC standards.

The ideal candidate has 3+ years in healthcare, strong leadership, and excellent communication, with a background in specialty pharmacy operations and process improvement, to elevate a dedicated specialty technician practice

Qualifications

• A minimum of three years of work experience in health care required.
• Leadership experience preferred.
• Bachelor's Degree in Business Administration, Health Administration or a related field, or an approved education plan to achieve a bachelor's degree within four years of hire/transfer date.
• Master's Degree in Business Administration, Health Administration, or a related field.
• Excellent verbal and written communication skills are required.
• Advanced proficiency with Microsoft Office is required.

Responsibilities

• Foster a culture of staff engagement, accountability, and continuous improvement within the technician team.
• Lead development and refinement of a dedicated specialty pharmacy technician staffing model, including workflow design, scheduling, and operational infrastructure specific to specialty pharmacy.
• Oversee specialty-specific technician workflows including patient enrollment and intake, inbound and outbound phone support, and order management.
• Serve as the internal subject matter expert on URAC and ACHC accreditation standards related to technician roles and patient management call workflows, and leading associated reporting and compliance efforts.
• Recruit, hire, onboarding, and develop specialty pharmacy technicians to support a growing and evolving team.
• Managing day-to-day HR functions for the specialty technician team, including performance evaluations, productivity monitoring, competency review, and corrective action processes as needed.
• Collaborating closely with the pharmacy leadership team to identify opportunities to align workflows, standardize processes, improve communication, and advance shared departmental goals while maintaining a focused specialty pharmacy lens.

Skills

Verbal communication

Written communication

Team leadership

Workflow design

Data reporting

Education

Bachelor's Degree in Business Administration or Health Administration

Master's Degree in Business Administration or Health Administration

Tools

Microsoft Office

Job description

Froedtert Health in Menomonee Falls, WI is seeking a Specialty Pharmacy Technician Supervisor to lead a growing team within our integrated service center. This hybrid role focuses on designing workflows, staffing models, and ensuring compliance with URAC and ACHC standards.

The ideal candidate has 3+ years in healthcare, strong leadership, and excellent communication, with a background in specialty pharmacy operations and process improvement, to elevate a dedicated specialty technician practice