Hybrid Specialty Pharmacy Liaison – Client Success

RareMed Solutions; Coraopolis (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Job summary

RareMed Solutions is seeking a Specialty Pharmacy Liaison to act as the main contact for referral and prescription triage, updates, and client inquiries. You will coordinate with external specialty pharmacies and internal teams to ensure timely processing and data integrity.

The role requires strong communication, empathy, and problem-solving skills, with a focus on patient privacy and compliance. A hybrid work setup and proximity to Pittsburgh, PA, are noted.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a pharmacy, physician’s office, healthcare setting, and/or insurance background.
• Ability to communicate effectively both orally and in writing with a focus on customer satisfaction.
• Empathy, drive and commitment to exceptional service.
• Strong analytical and organizational skills with attention to detail.
• Ability to work flex schedule per Program business need.

Responsibilities

• Manage referral/prescription process to and from RareMed to ensure timely and accurate triage, follow-up, and communication.
• Lead and facilitate conference calls with specialty pharmacy contacts to monitor patient progress, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested.
• Generate meeting agendas, capture meeting minutes, maintain log of all action items with specialty pharmacies.
• Provide support to ensure efficient referral processing and triaging including reconciliation follow-up with specialty pharmacies.
• Primary point of contact for client and customer inquiries and escalations; coordinates services with internal program operations and Program Management.
• Maintains frequent phone contact with internal operational staff, external client, and external specialty pharmacies.

Skills

Effective communication

Empathy

Analytical thinking

Organizational skills

Customer-focused

Education

Associates Degree or equivalent

Certified Pharmacy Technician

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

RareMed Solutions is seeking a Specialty Pharmacy Liaison to act as the main contact for referral and prescription triage, updates, and client inquiries. You will coordinate with external specialty pharmacies and internal teams to ensure timely processing and data integrity.

The role requires strong communication, empathy, and problem-solving skills, with a focus on patient privacy and compliance. A hybrid work setup and proximity to Pittsburgh, PA, are noted.