Specialty Pharmacy Liaison

ADP, Inc.; Coraopolis (Allegheny County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid schedule

Office in Pittsburgh

Job summary

Neurocrine is seeking a dedicated Specialty Pharmacy Liaison in the Coraopolis, PA area. The role focuses on accurate, timely responses to client inquiries and clear communication across internal teams and external pharmacies.

The position requires a high school diploma, 2+ years in healthcare, and strong customer service with an emphasis on privacy compliance. A hybrid work setup is available, with some onsite visits to Pittsburgh area offices.

Qualifications

• High school diploma or equivalent.
• 2+ years in pharmacy, healthcare, or insurance setting.
• Strong written and verbal communication for customers.
• Empathy, drive and commitment to exceptional service.
• Analytical and organized with attention to detail.
• Flex schedule per program needs.

Responsibilities

• Manage referral/prescription process to ensure timely triage and updates.
• Lead conference calls with pharmacy contacts to monitor patient progress and research data.
• Prepare meeting materials and capture action items with pharmacies.
• Support efficient referral processing and reconciliation with pharmacies.
• Serve as primary contact for client inquiries and escalate as needed.
• Maintain frequent contact with internal staff and external clients.

Skills

Effective communication

Empathy

Analytical

Time management

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Neurocrine Full Time Coraopolis, PA, US

Purpose:

The Specialty Pharmacy Liaison is a client facing role responsible for various functions, including accurate and timely response to client inquiries regarding specific referral status or escalation. The Specialty Pharmacy Liaison serves as a primary point of contact for professional, concise internal and external communication regarding case status updates, next steps in prescription processing, communication of reimbursement issues, etc. The Specialty Pharmacy Liaison will interact directly with external clients such as specialty pharmacies as well as internal teams including Operations and Program Management.

Responsibilities:

• Manage referral/prescription process to and from RareMed to ensure timely and accurate triage, follow-up, and communication
• Lead and facilitate conference calls with specialty pharmacy contacts (and client, if applicable) to monitor patient progress, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested
• Generate meeting agendas, capture meeting minutes, maintain log of all action items with specialty pharmacies
• Provides support to ensure efficient referral processing and triaging including reconciliation follow-up with specialty pharmacies
• Primary point of contact for client and customer inquiries and escalations. Coordinates services with internal program operations and Program Management
• Maintains frequent phone contact with internal operational staff, external client, and external specialty pharmacies
• Provides exceptional, white glove, customer service to internal and external customers; resolves any customer and client requests in a timely and accurate manner; escalates appropriately
• Independently and effectively resolves complex issues with creativity and innovation
• Strong compliance mindset, demonstrating clear understanding of patient privacy laws
• Active participation in building and maintaining respectful, collaborative internal/external team relationships, exercising and encouraging positivity
• Other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• Previous 2+ years of experience in a pharmacy, physician's office, healthcare setting, and/or insurance background.
• Ability to communicate effectively both orally and in writing with a focus on customer satisfaction
• Empathy, drive and commitment to exceptional service
• Strong analytical and organizational skills with attention to detail.
• Ability to work flex schedule per Program business need

Preferred Qualifications:

• Associates Degree or form of secondary education
• Ability to build productive internal/external working relationships
• Strong interpersonal skills
• Strong knowledge of pharmacy/medical insurance processing
• Ability to proficiently use Microsoft Excel, Outlook and Word
• Ability and initiative to work independently or as a team member
• Ability to problem solve
• Strong time management skills and ability to manage deliverables
• Certified Pharmacy Technician or Case Management Experience

RareMed offers a hybrid work structure, combining remote work and in-office requirements. The frequency of onsite requirements will vary depending on role, operational needs, meetings, client visits, or team collaboration activities. Employees must be within commuting distance to Pittsburgh, PA, and able to report to the office when needed. We will provide advance notice when possible. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting, employees must have reliable internet access to utilize required systems and software required for the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change while working from home. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, lighting, comfortable temperature, furniture, etc. Employee's teleworking space should be separate and distinct from their "home space" and allow for privacy.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.