Hybrid Solutions Delivery Coordinator

MDT; Great Falls, Northern (MT, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

Health benefits (BCBS)

Dental insurance

Disability insurance

Life insurance

401K after 1 year

Job summary

Member Driven Technologies in Great Falls, MT is hiring a Solutions Specialist to coordinate delivery of client solutions. This hybrid role requires regular on-site presence with about five days per month at the client site, while enabling collaboration with engineering and platform teams to ensure timely delivery and high-quality outcomes.

You will gather requirements, document workflows, support UAT, monitor progress, and maintain strong client communications throughout the delivery lifecycle.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree, technical training, business coursework, or equivalent professional experience preferred.
• Two (2) or more years of experience in client service, operations, solution delivery, software support, implementation, or a related field preferred.
• Experience managing multiple requests, assignments, or projects simultaneously.
• Experience working collaboratively with internal teams and external clients preferred.

Responsibilities

• Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows, processes, solution details, and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options, enhancements, and operational recommendations for clients.
• Assist with solution setup, validation, testing coordination, and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
• Assist with documenting testing activities, defects, validation steps, and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
• Identify issues and elevate concerns appropriately to ensure timely resolution.
• Maintain functional knowledge of supported solutions, products, and delivery processes.
• Develop an understanding of client objectives, operational needs, and delivery expectations.
• Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.
• Maintain effective communication with clients throughout the delivery lifecycle.
• Support positive client relationships through responsiveness, professionalism, and follow-through.
• Act as a resource for clients by assisting with questions, coordination, and delivery-related concerns.
• Collaborate with internal departments to ensure work is progressing effectively and efficiently throughout the organization.
• Participate in client discussions, delivery meetings, overview sessions, and project-related conversations as assigned.
• Partner with Solutions Advisors, engineering teams, and platform teams to support successful solution delivery.
• Assist in guiding clients through testing, validation, and implementation activities.
• Foster a cooperative and team-oriented work environment.
• Keep leadership informed of delivery progress, risks, client concerns, and significant issues.

Skills

Project coordination

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Associate’s degree or technical training preferred

2+ years of related experience

Job description

Member Driven Technologies in Great Falls, MT is hiring a Solutions Specialist to coordinate delivery of client solutions. This hybrid role requires regular on-site presence with about five days per month at the client site, while enabling collaboration with engineering and platform teams to ensure timely delivery and high-quality outcomes.

You will gather requirements, document workflows, support UAT, monitor progress, and maintain strong client communications throughout the delivery lifecycle.