Hybrid Solar Customer Success Specialist

Solar Alternatives, Inc.; Harahan (LA); Hybride; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Commission potential

Bonus potential

Health insurance

Vision and dental

401K with company match

Paid leave

Résumé du poste

Solar Alternatives, Inc. is seeking a Customer Success Specialist in the New Orleans area. You will be the first voice our customers hear, handling inbound calls to book appointments, schedule service, provide project updates and fix simple system issues over the phone.

This hybrid, full-time role uses our CRM and field-service tools, offering growth into service coordination and operations.

Qualifications

• Inbound role focused on resolving customer issues on first contact.
• Experience in customer service or call center preferred.
• Strong organization and attention to detail.
• Enjoy troubleshooting and problem solving on first call.
• Keep project and service data updated in CRM.
• Own issues from first call through resolution.
• Consistent schedule and reliability.

Responsabilités

• Answer inbound calls, texts and emails, and resolve them on first contact whenever possible
• Book sales appointments for new solar, battery and EV inquiries
• Take new service requests: gather system details, photos and symptoms, then book the visit
• Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go
• Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets
• Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts
• Run our production warranty process: pull monitoring data, compare it to expected production, document the claim and elevate when needed
• Keep accurate records in our CRM and field-service software
• Hand off complex technical, billing or sales issues to the right team with complete notes
• Follow up on open issues until they're resolved, and spot service or upgrade opportunities

Connaissances

Excellent communication

Customer service

Organized

Detail-oriented

Troubleshooting

CRM data entry

Reliability on schedule

Inbound role experience

Outils

Salesforce

FieldPulse

Description du poste

Solar Alternatives, Inc. is seeking a Customer Success Specialist in the New Orleans area. You will be the first voice our customers hear, handling inbound calls to book appointments, schedule service, provide project updates and fix simple system issues over the phone.

This hybrid, full-time role uses our CRM and field-service tools, offering growth into service coordination and operations.