Customer Success Specialist

Solar Alternatives, Inc.; Harahan (LA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Commission potential

Bonus potential

Health insurance

Vision and dental

401K with company match

Paid leave

Job summary

Solar Alternatives, Inc. is seeking a Customer Success Specialist in the New Orleans area. You will be the first voice our customers hear, handling inbound calls to book appointments, schedule service, provide project updates and fix simple system issues over the phone.

This hybrid, full-time role uses our CRM and field-service tools, offering growth into service coordination and operations.

Qualifications

• Inbound role focused on resolving customer issues on first contact.
• Experience in customer service or call center preferred.
• Strong organization and attention to detail.
• Enjoy troubleshooting and problem solving on first call.
• Keep project and service data updated in CRM.
• Own issues from first call through resolution.
• Consistent schedule and reliability.

Responsibilities

• Answer inbound calls, texts and emails, and resolve them on first contact whenever possible
• Book sales appointments for new solar, battery and EV inquiries
• Take new service requests: gather system details, photos and symptoms, then book the visit
• Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go
• Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets
• Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts
• Run our production warranty process: pull monitoring data, compare it to expected production, document the claim and elevate when needed
• Keep accurate records in our CRM and field-service software
• Hand off complex technical, billing or sales issues to the right team with complete notes
• Follow up on open issues until they're resolved, and spot service or upgrade opportunities

Skills

Excellent communication

Customer service

Organized

Detail-oriented

Troubleshooting

CRM data entry

Reliability on schedule

Inbound role experience

Tools

Salesforce

FieldPulse

Job description

Customer Success Specialist

New Orleans, LA (hybrid) · Full-time, hourly

About the role

Solar Alternatives has been designing, installing and servicing solar, battery backup and EV charging systems across the Gulf South for more than a decade. As a Customer Success Specialist, you're the first voice our customers hear. You'll handle inbound calls from start to finish: booking appointments, scheduling service, giving project updates and fixing simple system issues over the phone. You're trusted to solve problems, not just take messages.

Responsibilities

• Answer inbound calls, texts and emails, and resolve them on first contact whenever possible
• Book sales appointments for new solar, battery and EV inquiries
• Take new service requests: gather system details, photos and symptoms, then book the visit
• Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go
• Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets
• Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts
• Run our production warranty process: pull monitoring data, compare it to expected production, document the claim and elevate when needed
• Keep accurate records in our CRM and field-service software
• Hand off complex technical, billing or sales issues to the right team with complete notes
• Follow up on open issues until they're resolved, and spot service or upgrade opportunities

Qualifications

• Excellent communication skills: patient, friendly and confident on the phone (retail or call center experience a PLUS)
• Customer service, call center or dispatch experience helpful (this is an inbound role)
• Organized and detail‑minded with calls, texts and email
• Enjoy troubleshooting and solving common problems on the first call
• Keep project and service data organized and updated in our CRM and field-service tools
• Own the customer's issue from first call through resolution and follow‑up
• Consistent work schedule and availability
• Stay sharp, professional and bright‑eyed with every customer

Preferred

• Experience in solar, electrical, HVAC, home services or utilities
• Familiarity with Salesforce, FieldPulse or similar tools
• Bilingual English/Spanish

Benefits

• $18-25/hr, depending on experience
• Opportunity for commission and bonus $5000-10000/yr
• Advanced product, systems and troubleshooting training to ensure success
• A clear path into service coordination and operations
• Two weeks paid leave, plus 7 bank holidays
• Use of professional company tools, including a customized CRM and VOIP system
• The peace of mind that comes with supporting only best-in-class products, installation and services
• Health insurance, vision and dental benefits standard
• 401K with company match